Suggestions: - Please PLEASE get a second batch of the Fan Fest shirts for sale online. There are multiple ways you can do it so only Fan Fest attendees could take advantage of it. You could put them up and make it so you could only buy them via a code sent to attendees (like 1 of each shirt/hoodie per code). You could even have them up as a "pre-order" for like a month or something so that you don't have to worry about having too much overhead stock.
- Personalized badges. I would love the option to be able to have my character name/server/FC name or tag etc. If you're worried about it slowing down badge pickups you could also offer a mailing option for badges or have a separate badge pickup area for customized badges
- For the merchandise next time maybe have the option to order them ahead of time and be able to pick them up a the con. Or at least have that option for the convention shirts