KEY ITEMS MISSING

[jw278]

I play on a PlayStation 4
Bell Flower
Hyperion

Hello,
on the weekend of the 30th sep-2nd oct i had just completed His Dark Materia(the last of a quest chain) to upgrade my relic weapon, i then went to Jalzahn to do my zodiac weapon recreation & got caught in the bug crash, where the only way to turn it off was to just turn the computer off. i tried it a few times to make sure it wasn't my computer, then saw that it was a known bug. I'm glad to say that, that bug is now fixed & working again, however due to the crash/bug, it seems i've lost the KEY ITEMS that i had to hand in to Jalzahn are now gone.

i sent a report & was told to come here as the in-game GM couldn't help me & to tell you the KEY ITEMS that have gone missing in hopes that you can give them me back as I've spent a lot of time doing this its very upsetting(but i know it happens & as it wasn't down to user error)

So any way long story short lol here are a list of the KEY ITEMS:

Book of Skylight
Zodium
Zodiac Scroll
Flawless Alexandrite

I look forward to hearing from you as i can't continue with the relic weapon quest upgrade till i get these items back, thank you again for your time & understanding