Purchasing Incorrect Item

[Canadane]

I am not sure why I need to tell you my world/name when contacting support while logged in.

I see that brought up a lot. I've always chalked this one up to the GMs not existing on any particular server so if you include your world name where they can easily see it, they could do something like /tell Kaurie Lorhart@Brynhildr or something to that effect with ease.

I don't know the real reason, but that was my conclusion. Making their jobs a little easier.

[Kaurie]

I see that brought up a lot. I've always chalked this one up to the GMs not existing on any particular server so if you include your world name where they can easily see it, they could do something like /tell Kaurie Lorhart@Brynhildr or something to that effect with ease.

I don't know the real reason, but that was my conclusion. Making their jobs a little easier.

For sure, it just seems weird that this information is not automatically tagged to my ticket when I submit it. Seems weird, as I am already logged in.

[Yurimi]

I see that brought up a lot. I've always chalked this one up to the GMs not existing on any particular server so if you include your world name where they can easily see it, they could do something like /tell Kaurie Lorhart@Brynhildr or something to that effect with ease.

I don't know the real reason, but that was my conclusion. Making their jobs a little easier.

to be fair when they service you they are actually right beside you on your server using GM mode which makes them invisible. If you ask them nicely to show themselves they usually will.