Hey, just had my first purchase incorrect item incident. I got the healer instead of caster chest piece.

Not a huge deal, I got in contact with a GM and went back and forth and discarded by chest piece and they are supposedly mailing me a new one. At the end of support they suggested I place some feedback here.

Well first, about the support - Overall, it's kind of meh. I mean my needs were met, but it was slow and a bit obnoxious. I am not sure why I need to tell you my world/name when contacting support while logged in. I find that I need to discard the chest piece and have a new one mailed a bit weird, but I guess it works. Most specifically, I really dislike that you get only 1 of these fixes per lifetime of your account.

I think a better solution to this problem would be to take WoW's approach. In WoW, after you purchase an item, you have like ~1 hour to trade it back for a full refund. It would be great if FFXIV added this, as it's a pretty silly mistake and will be pretty frustrating if it happens again.