please helppppp

[bswpayton]

I dono what happen I got home today tried to turn on the game and it wouldnt work , so then I unistalled it to see if that would help and now its saying cant read patch notes and I dono what to do . This is the second time Ive had issues with the launcher whats going on , please help I love this game and really want to play it I dono what to do

[Anova]

The game should have returned an error number, which tells us specifically if it's a problem with your router, your connection, or your game files.

Post the number if you can. Otherwise, some of the most common solutions are found here: https://www.reddit.com/r/ffxiv/comme...ersion_update/

[bswpayton]

Thread: Unable to complete version check. [30605][10009][10020] thats what its saying now after i reinstall game

[Anova]

The advice comes based off this thread, which had the same error message: http://forum.square-enix.com/ffxiv/t...05-10009-10020

1. Double-check your anti-virus is off. The firewall systems may interfere with the default channels use for updating. You can make exceptions if you want, but it requires going in to the CMD or exceptions commands, which is not something everyone is comfortable with.

2. Turn off and reset your router. A second User case had an IP issue with [10009], where the User was somehow still registered on his current IP and the game was kicking him out because it protects against IP spoofing or something.

3. If you have an internet control and monitoring tool, like netlimiter, consider turning that off.

4. Directly edit and reset your patch doc. It might be corrupted. go to My documents (C > Users > USERNAME> Documents) > FFXIV > Downloads > ffxivpatch > 4e9a232b > patch > delete the patch.info there.

5. Check your installed programs and check there is nothing unusual installed in the last couple of days (or whenever ffxiv stopped working). Uninstall it.

Try those. If not, I'm afraid you're beyond my meager ability to help.

[bswpayton]

I figured it out guys thanks I deleted avast What would you recommend , as far as an anti virus protection that works best with the game so I want have this prob again

[ChameleonMS]

You need to enter you AV console set an exception for the entire game folder. This way, the AV will just bi-pass all files in that folder.
Avast Exceptions