Horrible game?

[Vynien]

Watched a few youtube videos on FFXIV. Thought okay, I have a friend playing lets check it out.

I purchase and download the game and used the referral code for my friend. I attempt to join his server and observer its greyed out. I contact support by phone and they tell me that the servers too full and that I couldn't make a character on that server unless I payed MORE money ontop of the monthly cost and the basic game cost for a server transfer?

I thought I'd be able to just download the game and play it with my friend. Guess now I'll have to look into a refund since the game doesnt support me playing with friends. No cross server play either?

When requesting to speak with a manager I was refused and the customer service rep said there was nothing else he could do for me.

What a horrible game system.
0/10 Customer service. 0/10 Game play.