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  1. #1
    Player
    Evaa's Avatar
    Join Date
    May 2016
    Posts
    3
    Character
    Evaa Eros
    World
    Behemoth
    Main Class
    Arcanist Lv 60

    Crashing due to Audio?? Win10

    When I play FFXIV the game will work fine for a random amount of time. During loading screens the sound will "crackle" and sometimes cause the client to freeze during loading and I'll be forced to restart the FFXIV client. Other-times the client will freeze for no reason suddenly. I get the "FFXIV has stopped responding" and then it closes itself a few seconds later (this kicks me out of a lot of queues)! When I am on Discord or listening to music I've noticed I get kicked from the game a lot more often. So it led me to believe that it has something to do with the sound. When I am on Discord though, either the Discord client will become soundless, or the FFXIV will become soundless (usually the latter) randomly. The only way to get back sound is by restarting the soundless application. This is really frustrating as it has wiped parties, kicked me from queues, makes it impossible to play and use a voice client at the same time, and just is over all annoying.

    I have Windows10 Anniversary Edition. I know all my drivers are up to date, so it isn't that. And my ram is fine too (I read somewhere that bad ram can interfere with .dll file access). FFXIV support pointed me to microsoft, but microsoft keeps trying to blame FFXIV. So I'm basically on my own here - but I have you guys!

    Here's some actual information for you guys from the Event Viewer. These are just a variety of the errors that I'm getting:

    Event 1:
    Faulting application name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x57a77f59
    Faulting module name: XAudio2_7.dll, version: 9.29.1962.0, time stamp: 0x4c0643cc
    Exception code: 0xc0000005
    Fault offset: 0x0000000000034c29
    Faulting process id: 0x2df4
    Faulting application start time: 0x01d217876db8939e
    Faulting application path: D:\Games\Final Fantasy XIV A Realm Reborn\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
    Faulting module path: C:\WINDOWS\system32\XAudio2_7.dll
    Report Id: df9b7c91-1287-4365-9ff4-de2e97e39d71
    Faulting package full name:
    Faulting package-relative application ID:

    Event 2:
    Faulting application name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x57a77f59
    Faulting module name: XAudio2_7.dll, version: 9.29.1962.0, time stamp: 0x4c0643cc
    Exception code: 0xc0000005
    Fault offset: 0x0000000000034c29
    Faulting process id: 0x21f8
    Faulting application start time: 0x01d212050397c31b
    Faulting application path: D:\Games\Final Fantasy XIV A Realm Reborn\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
    Faulting module path: C:\WINDOWS\system32\XAudio2_7.dll
    Report Id: 494e599e-053c-43b2-bfb6-05f9ee4dcbce
    Faulting package full name:
    Faulting package-relative application ID:

    Event3:
    The program ffxiv_dx11.exe version 1.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
    Process ID: 2544
    Start Time: 01d2178ccfaf929b
    Termination Time: 4
    Application Path: D:\Games\Final Fantasy XIV A Realm Reborn\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
    Report Id: cbbebdf2-8388-11e6-9e0c-b8975a03bf1b
    Faulting package full name:
    Faulting package-relative application ID:

    Event3 Info from Security and Maintenance:
    Description
    Faulting Application Path: D:\Games\Final Fantasy XIV A Realm Reborn\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: ffxiv_dx11.exe
    Application Version: 1.0.0.0
    Application Timestamp: 57a77f59
    Fault Module Name: XAudio2_7.dll
    Fault Module Version: 9.29.1962.0
    Fault Module Timestamp: 4c0643cc
    Exception Code: c0000005
    Exception Offset: 0000000000034c29
    OS Version: 10.0.14393.2.0.0.256.48
    Locale ID: 1033
    Additional Information 1: f7cd
    Additional Information 2: f7cdaf467b71911bc931c5ad88bcfbb5
    Additional Information 3: d4c2
    Additional Information 4: d4c229e69470a032e8d5d2ab734418be

    Extra information about the problem
    Bucket ID: 535bca94bb26b53358eb2599c3467a4d (120536582072)

    Thanks a bunch guys. Let me know if there is anything else I can provide to make this easier. I really want this fixed! It is driving me crazy! I'm having to plug my headset into my laptop for discord and use earbuds from my tower. It's giving me a headache and it's hard to hit the push-to-talk on my laptop!

    Thanks guys.
    (0)
    Last edited by Evaa; 09-27-2016 at 02:39 AM. Reason: Just making some things more clear