Results 1 to 6 of 6
  1. #1
    Player
    Apyllos's Avatar
    Join Date
    Nov 2014
    Posts
    13
    Character
    Deaths Mistress
    World
    Malboro
    Main Class
    Thaumaturge Lv 70

    Unable to reactivate my Reatiner Services, Need Help!

    So I accidentally let my sub expire and I immediately signed back up again. So I got into the game and realized that my retainer service was Inactive, so I go back into the Mog Station and I don't see an option to reactive the current retainers. So I used the Retainer Service button and added back the number of extra retainers I had (4) and now I get this error when I try to pay for them:

    An error has occurred.
    Please confirm the status of any relevant options and then try again.
    For details, please contact the Square Enix Support Center.
    (Error code: 601)

    I used the exact same CC I did when I paid for my sub just a few minutes before.
    Has anyone had this experience before? How can I get my retainers back quickly?

    I am a prolific crafter and I have a TON of items now locked before the patch that I need access too.
    (0)

  2. #2
    Player
    Jill1808's Avatar
    Join Date
    Aug 2013
    Location
    Ul'dah
    Posts
    66
    Character
    X'fei Tia
    World
    Ragnarok
    Main Class
    Dragoon Lv 70
    Hi Apyllos,

    see Enkidohs reply in the link. It's the third post. Maybe try accessing on another browser?

    http://forum.square-enix.com/ffxiv/t...Error-code-601

    Good luck!
    (0)
    Last edited by Jill1808; 09-23-2016 at 09:33 PM.

  3. #3
    Player
    Apyllos's Avatar
    Join Date
    Nov 2014
    Posts
    13
    Character
    Deaths Mistress
    World
    Malboro
    Main Class
    Thaumaturge Lv 70
    Yeah I tried from another browser, no go. It keeps saying that the Additional Retainer service is inactive on my sub. I just need to reactivate it. but the only option to reactivate it is by adding retainers like I did the first time I added them. Is this normal or do I have to go about a different way?
    (0)

  4. #4
    Player
    Meimi_chan's Avatar
    Join Date
    Jun 2014
    Location
    Ul'dah
    Posts
    247
    Character
    Lele Santoix
    World
    Lich
    Main Class
    White Mage Lv 90
    You have to add them like the first time, just select the number and you'll have your retainers back.
    (0)

  5. #5
    Player BristolRuss's Avatar
    Join Date
    May 2014
    Location
    Gridania
    Posts
    518
    Character
    J'azih Dahj
    World
    Moogle
    Main Class
    Dragoon Lv 100
    Try again tomorrow. The same thing happened to me a few months ago. Accidentally let my sub slip for a day (changed banks so auto renew failed), yet despite re-subbing couldn't reactivate my retainers. I contacted support and they said to try again tomorrow. I did and it worked fine.
    (0)

  6. #6
    Player
    sarehptar's Avatar
    Join Date
    Mar 2014
    Posts
    576
    Character
    Yehn'zi Panipahr
    World
    Coeurl
    Main Class
    Dark Knight Lv 90
    Ditto to the above. Just had this problem a couple of weeks ago myself; waited 24 hours, tried again, and it worked correctly then. Their services are just kinda... :/ sometimes.
    (0)