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  1. #1
    Player
    ArteArcher's Avatar
    Join Date
    Sep 2016
    Posts
    3
    Character
    Arte Archer
    World
    Gilgamesh
    Main Class
    Bard Lv 60

    Getting blue screen and random crashes!

    Every since I cleaned the interior of my pc with a vacuum(yes a vacuum .-.), ff14 would start giving me blue screen and ff14 would randomly crash on me, I tried it playing on DX9 and I would still crash.

    I had someone look at my pc for me and he said it could be an issue with my RAM, I tried reinstalling ff14 and updating my graphics card it was a no-go

    Of course I tried looking for a solution my self but there didn't seem to be any.

    Never mind I just found out that playing league crashes my pc ;-;*

    When I log back in on my pc after blue screen this is the description I get:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1000007e
    BCP1: FFFFFFFFC0000005
    BCP2: FFFFF8800F020E47
    BCP3: FFFFF880051E0568
    BCP4: FFFFF880051DFDC0
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1


    As for my system info its:
    SYSTEM_OS Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.160902-0600)
    SYSTEM_CPU Intel(R) Core(TM) i3-4150 CPU @ 3.50GHz (4 CPUs), ~3.5GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 2
    SYSTEM_BIOS BIOS Date: 07/22/14 22:25:23 Ver: 04.06.05
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 8143.383MB
    SYSTEM_VIRTUAL_MEMORY 2047.875MB
    SYSTEM_PAGE_FILE 16284.949MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.413GB SYSTEM_FREEDISC_SPACE 370.860GB
    SYSTEM_DIRECTX_VERSION DirectX 11
    SYSTEM_GRAPHICS AMD Radeon R9 200 Series
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x6798)
    SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
    SYSTEM_GRAPHICS_VRAM 3051.180 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 1044.758 MB
    SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 8.17.0010.1333
    SYSTEM_GRAPHICS_DRIVER_DATE 4/24/2015 10:35:12 AM
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND 1 - ASUS VS247 (AMD High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {41DF49FD-3695-4386-9510-90B53A0BBC76}
    SYSTEM_SOUND_DEVICE_NAME AtihdW76.sys
    SYSTEM_SOUND_DRIVER_VERSION 7.12.0000.7717
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 9/24/2013 10:53:50 AM
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {1C8CFBE0-892E-11E4-8002444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {1C918FC0-892E-11E4-8003444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0

    Any feedback regarding what I can or should do would help me ;-;
    (0)
    Last edited by ArteArcher; 09-19-2016 at 11:03 AM.

  2. #2
    Player
    Judge_Xero's Avatar
    Join Date
    Mar 2011
    Location
    Ul'dah
    Posts
    2,228
    Character
    Divine Gate
    World
    Exodus
    Main Class
    Marauder Lv 60
    Looks like graphics card issues.

    Did you have your system fully discharged before cleaning it? Was your graphics card and Ram removed when you cleaned it?

    Sounds like some debris got into your PCIE slot where the graphics card is installed.
    (0)

  3. #3
    Player
    ArteArcher's Avatar
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    Character
    Arte Archer
    World
    Gilgamesh
    Main Class
    Bard Lv 60
    Quote Originally Posted by Judge_Xero View Post
    Looks like graphics card issues.

    Did you have your system fully discharged before cleaning it? Was your graphics card and Ram removed when you cleaned it?

    Sounds like some debris got into your PCIE slot where the graphics card is installed.
    Sorry what do you mean by discharged, originally I thought that there was something wrong with my graphics card so I detached it, but it was actually my RAM that was loose.
    (0)

  4. #4
    Player
    Judge_Xero's Avatar
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    Divine Gate
    World
    Exodus
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    Marauder Lv 60
    Quote Originally Posted by ArteArcher View Post
    Sorry what do you mean by discharged, originally I thought that there was something wrong with my graphics card so I detached it, but it was actually my RAM that was loose.
    For discharged. Just making sure that after you unplug your PC that you press and hold the power button to discharge any residual power in the power supply or other components before poking around in it. To prevent shorting anything.

    Oh awesome so it was just your ram that got knocked loose from the vacuum?
    (0)

  5. #5
    Player
    ArteArcher's Avatar
    Join Date
    Sep 2016
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    Character
    Arte Archer
    World
    Gilgamesh
    Main Class
    Bard Lv 60
    Quote Originally Posted by Judge_Xero View Post
    For discharged. Just making sure that after you unplug your PC that you press and hold the power button to discharge any residual power in the power supply or other components before poking around in it. To prevent shorting anything.

    Oh awesome so it was just your ram that got knocked loose from the vacuum?
    Oh no... I didn't and yeah it was just the RAM that was loose
    (0)

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