All EU Worlds Technical Difficulties (Sep. 16)

[NOC_NA]

We have confirmed that several EU players using certain Internet Service Providers are experiencing technical difficulties logging in to all European Worlds.

The issue is being investigated and addressed, and new updates will follow as additional information becomes available.

We apologize for any inconvenience this may cause.

[Date & Time]
From Sep. 16, 2016 1:29 p.m. (PDT)
From Sep. 16, 2016 20:29 (GMT)

[Details]
・Disconnected from and unable to log in to EU Worlds

[Cause]
Issues with certain Internet paths

[Affected Worlds]
All European Worlds:
・Cerberus
・Lich
・Moogle
・Odin
・Phoenix
・Ragnarok
・Shiva
・Zodiark

[NOC_NA]

The following is an update to the issue in which players using certain Internet Service Providers are unable to log into European data center worlds or disconnected from severs.

Currently, players using certain Internet Service Providers are unable to log into European data center worlds or disconnected from servers.

We are continuing with recovery operations, but estimate that it will take some time before a recovery is made. We will keep you informed on the situation and apologize for any inconvenience this may cause.

[Date & Time]
From Sep. 16, 2016 1:29 p.m. (PDT)
From Sep. 16, 2016 20:29 (GMT)

[Details]
・Players using certain Internet Service Providers are unable to log into European data center worlds or disconnected from servers.

[Cause]
Issues with certain Internet paths

[Affected Worlds]
All European Worlds:
・Cerberus
・Lich
・Moogle
・Odin
・Phoenix
・Ragnarok
・Shiva
・Zodiark

[NOC_NA]

At the following time, we experienced technical difficulties wherein players using certain Internet Service Providers were unable to log into European data center worlds or disconnected from servers.

We are pleased to announce that the issue has been resolved, and we apologize for any inconvenience this may have caused.

[Date & Time]
From Sep. 16, 2016 1:29 p.m. to 3:43 p.m. (PDT)
From Sep. 16, 2016 20:29 to 22:43 (GMT)

[Details]
・Players using certain Internet Service Providers are unable to log into European data center worlds or disconnected from servers.

[Cause]
Issues with certain Internet paths

[Affected Worlds]
All European Worlds:
・Cerberus
・Lich
・Moogle
・Odin
・Phoenix
・Ragnarok
・Shiva
・Zodiark