Regarding the use of bans and suspensions.

[TheLastRaven]

First let me start with something else not to try and ease punishment or anything on myself. The GMs in general do a great job and SE in general does a great job but in regard to things involving banning and reporting. Honestly it's quite abysmal.

I was banned temporarily and had my account disabled. This took place for the entirety of 07-15-2016. plus a few previous hours seeing as it was disabled and then left disabled until the specified time frame passed. I am sending this in game seeing as SE doesn't want to respond to on site tickets. (Adding more in an edit because 1000 character limit on forums. Which also makes no sense and just makes the players have to edit the post to make any kind of forum post.) Here's an excerpt of the email.

This notice is to inform you that we have suspended the FINAL FANTASY XIV service account registered to this e-mail for the following harassment violations on 07-15-2016. Every account action we issue is based on conclusive evidence of a violation and is reviewed for accuracy. This ban is aggravating due to the fact of the way its handled by SE. Now I may report a lot of people however if this is the way SE has been handling it then its terrible. You can't just ban or disable peoples accounts on valid or invalid reasons in this manner.

All that's given is a blanket reason that I will add below. You need to give the actual reason someone is banned give the chat log or screenshots or something that also gives proof to the action being taken. This is sloppy and unfair to just about anyone this could happen to. The person doesn't know what they did wrong. If I legitimately had it coming due to an actual violation that is fine. But far as I know I didn't violate anything especially given the day it happened for when as far as I know I only said two sentences in the time I was on. I'll give two examples of games that handle banning/warnings/suspensions better League of Legends. In this online game when the player receives some form of disciplinary action they are given a window stating the reason of why with better detail than this and general after the players match is over so they know its in regards to what took place. They even give you a message in regards to your reports being used to discipline another player. But an example of a basic message to the player is.

Your recent behavior isn't in line with how most league of legends players act. You have been recently reported for negative attitude. We know everyone has bad days But remember to take it easy and be sportsmanlike.

Now on to the rest of the post.

FINAL FANTASY XIV User Agreement: 3.3 Profanity and Offensive Language. You may not use profanity or any language that a reasonable person would find offensive. The Game is for a user aged 13 and older. You agree to behave accordingly.

Behave accordingly yet by not providing the adequate proof SE is failing to behave accordingly. We also all know there is certain amounts of wiggle room with any of this. Plenty of people talk to each other with profanity/curse words in normal conversation. So did I get passively reported for something I said to a friend? I don't know and as I've said it's because of the lack of proof. I know it may not seem like much however I will be making this into a forum post on the FFXIV forums and potentially other places unless SE decides to finally fix this god awful report system that some of us have to deal with and decide they should give reasoning and proof as to why they ban people temporarily or otherwise.

As far as I'm concerned every time I say anything to anyone it's justified. I'm not going to let someone act like an idiot and expect SE to do something about it. I'm not going to let some entitled DPS/Healer refuse to do their job in a party where they are screwing over 3 to 23 other people because they want to throw a hissy fit. If you guys want to keep players from doing things that can harm another players experience you should really work on your report system and the way its handled once issuing a warning or ban. The first time I got a warning was literally in self defense after a group in a dungeon decided it was fine to harass me until the point of me saying something back. I let that go because fine rules are rules. But this is nonsense.