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Thread: Launcher Error

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  1. #1
    Player
    Shekon95's Avatar
    Join Date
    Aug 2016
    Posts
    1
    Character
    Rene Estheim
    World
    Phoenix
    Main Class
    Gladiator Lv 26

    Launcher Error

    Hi, I started playing a few days ago. Everything was working fine til I was going to play today. The launcher wont bring up the login screen where I input my information, however it says this.

    ERROR: 0x00000400
    SSLError: 0x0000000a
    Canceled From BadCert
    certificate has expired

    Is there a way to fix this problem? Really want to keep playing

    Edit: I'm playing on PS4

    Edit: I'd also like to add that my wife is playing the game with no problems at all
    (0)
    Last edited by Shekon95; 08-20-2016 at 12:26 AM.

  2. #2
    Player
    Suetan124's Avatar
    Join Date
    Aug 2013
    Location
    Uldah
    Posts
    57
    Character
    Jessica De'alkirk
    World
    Balmung
    Main Class
    Red Mage Lv 70
    On your PS4, go to Settings -> PlayStation Network/Account Management -> Restore Licenses
    (0)

    Thanks to eikomakimachi for the gif link

  3. #3
    Player
    Maero's Avatar
    Join Date
    Sep 2013
    Location
    Gridania
    Posts
    4,781
    Character
    I'shtola Maqa
    World
    Leviathan
    Main Class
    Dancer Lv 90
    I have a similar issue (going on day 3 now) that i just get a blank white screen with bg music, no login box at all. Resetting the licenses or re-installing the game in my case has done nothing. Hope you have better luck.
    (0)

  4. #4
    Player
    Mission's Avatar
    Join Date
    Aug 2013
    Posts
    72
    Character
    Mission Lifebinder
    World
    Balmung
    Main Class
    Rogue Lv 60
    I've had the exact same issue as the original poster, It happened after I downloaded that last launcher patch, The launcher itself loads, but not the spot for the login info, in place of the login prompt is the error that the original poster said.

    Have tried reactivating licenses on the ps4. Did not fix the problem.
    I also tried reinstalling the entire game and expansion, Still same problem.

    Problem has still been happening for 5 days now after the launcher updates to its current version, Not able to log in and patch the game at all.
    (0)

  5. #5
    Player
    sky-eye1337's Avatar
    Join Date
    Sep 2016
    Posts
    1
    Character
    Jake Withers
    World
    Odin
    Main Class
    Rogue Lv 60
    Hi!
    The same problem occured to me as well. I contacted the square enix support, but their suggestions didn't help. I managed to find a temporary solution, which isn't the greatest, but at least works.
    Here's what helped me:
    Go to settings on your PS4 --> Application Saved Data Management --> Saved Data in System Storage --> Delete, then chose Final Fantasy XIV and delete the settings for the system, not for the characters!
    You should be able to log in then, but you have to repeat it, every time you want to log in.
    If I find a permanent solution, I'll let you know.
    (0)