Kanon - the issue is not with you, your PS4, or your ISP, though square is going to tell you that all of these are the issues. They're going to ask that you jump through a thousand hoops rather that dedicate resources to fixing a known issue of theirs.

I've been doing this a couple of days for a new PS4 for my wife so that we can replace her broken computer. All I've gotten from Square is stonewalled - first a wall of text on forwarding TCP ports, and then DISCONNECTED from the chat without them allowing me to tell them we have another PS4 that works just fine in the house. Then, on a call to them (thankfully not on hold for long), I was told that "they've gotten some reports of this in the midwest, it's kind of random, and you should try again on of peak hours."

Square needs to allocate people to fixing this issue. It may not be completely widespread, it may not be affecting ALL of your customers, but it is affecting SOME. And sooner or later those some, including myself and my wife, are going to leave the toybox. If you actually value your customers, then you should probably get to work.

Also, would it hurt to maybe respond to a single one of these forum posts?