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  1. #1
    Player
    KnoClu's Avatar
    Join Date
    Aug 2016
    Posts
    4
    Character
    X'arhll Khai
    World
    Lamia
    Main Class
    Miner Lv 90

    FFXIV Client Randomly Crashing After 3.35 Patch

    I have been experiencing multiple crashes dailies since the 3.35 patch was released. Here is the description of the issue from the event logs. Client always crashes stating the fault module is ntdll.dll.

    This error is the same no matter which version of the client I run (DX9 or DX11). I have tried everything I have found online to try and fix this issue but nothing has helped thus far.


    Description:
    Faulting application name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x57911362
    Faulting module name: ntdll.dll, version: 10.0.10586.306, time stamp: 0x571af2eb
    Exception code: 0xc0000374
    Fault offset: 0x00000000000ee6fc
    Faulting process id: 0x1b9c
    Faulting application start time: 0x01d1ef80c944ecc2
    Faulting application path: H:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: bbd68eac-0ee2-40d9-bcad-a7bb6369d639
    Faulting package full name:
    Faulting package-relative application ID:


    Update:
    Issue has been resolve, friend suggested deleting my character data in documents and it has been work fine ever since doing that. Been testing for an hour in an area I would crash within 5 minutes and have not had the one client crash while there.

    Update 8/6/2016:
    Issue has return but now it is reporting that the faulty module is ffxiv_dx11.exe instead of the ntdll.dll file that it has been since patch 3.35 was released for me. Also crashes are now roughly an hour inbetween crashes now. I will try DX9 version of client since the logs are now showing the issue is with the DX11 client, will updated if DX9 client version crashes.

    New event log below.

    Faulting application name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x57911362
    Faulting module name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x57911362
    Exception code: 0xc0000094
    Fault offset: 0x00000000003d977d
    Faulting process id: 0x17e0
    Faulting application start time: 0x01d1f00506f8bb3a
    Faulting application path: H:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
    Faulting module path: H:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe

    Report Id: 87df6771-8995-4a3c-9dd5-a3c7cf6d5ed9
    Faulting package full name:
    Faulting package-relative application ID:

    Update:
    FFXIV client also crashes using the DX9 version and issue has went back to the ntdll.dll being the issue on my system.

    Final Update:
    Issue had been resolved after a second reinstall of game client.
    (0)
    Last edited by KnoClu; 08-17-2016 at 07:46 AM. Reason: Fixed issue

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