I have a very disappointing experience with SE today.

I brought a brand new copy of HW which indicate NOT suitable for STREAM account which I am not, however, only found that I am rejected for registered after i tried installing

The code's region is inapplicable.
You can only enter codes from the same region as your Square Enix account.

There's no indication from the boxes the game only works for EU OR NA account, when i contact SE support for help, only receive by a unfriendly agent that refuse to provide any assistant and say it's my problem and i need to sort a solution out with the retailer myself.

Now i am stuck with a unusable copy of expansion
an extended periods of subscription

I feel con and it's a extremely unhappy experience for me. I am not buying another copy and pray it works or beg thier unfriendly agent for solution to no where.

I hope player which think of coming back or starts the game, do think twice or hope for the best