Unable to download patch files [20512][25008][20495]

[HartiganD]

For those of you that got the mobile hotspot method to work, how much data exactly does that use? Whatever the patch file amount is?

[Deadmaan]

I've been trying for the past few days I got it to download with no problems on 1 of my ps4s but the other didn't work I have rebuilt the database I have uninstalled/reinstalled but now instead of having problem downloading 1.3gb it's not 13gb+ all the others

[Deadmaan]

I uninstalled then reinstalled but now I have 13+GB that it won't download instead of 1.2GB it worked on 1 of my ps4s but not the other I'm pissed but at least I can still play on one of them

[HartiganD]

I'm not sure I can do the uninstall/reinstall. At least not without having to spend the $20 on the game each time. I converted mine from my PS3 and I think I've read a couple posts saying without a PS4 disk, if I delete I'll just have to buy it again from the store. I have an e-mail into customer service. Will keep the thread posted.

[central_void]

I'm having the same problem here; recently bought the game for PS4, included both ARR and the expansion.

The download keeps stopping at around 1050MB before bringing up the error screen: "Unable to download patch files."

I've been trying everything I can, such as resetting the router, using a LAN cable, changing DNS, IP, and MTU settings, ...to no avail.

I also tried uninstalling and reinstalling multiple times, but that also didn't work.

I really hope Square fixes this issue soon.

[HartiganD]

This is the response I got back from SE on the issue:

Dear Customer,

Regarding your request for account support. Please find your answer below.

If you are disconnected during play or logged out due to an unstable connection, there is a possibility of a transmission issue.

Please try these steps to see if they resolve the issue.

1)Perform a connectivity test on your PlayStation®4
Test to see whether your PlayStation®4 is properly connected to the network.

From the home menu, select "Settings" > "Network Settings" > "Internet Connectivity Test" to perform the test.

2)Perform a system update on your PlayStation®4
Perform the most recent system update and then try a version update for "FFXIV: ARR"

The update can be performed from the home menu by selecting [Settings] > [System Update] > [Update via Internet]

3)Restart communication equipment
Turn off the power of your communication equipment for 30 minutes to an hour.
Unnecessary data accumulated on the equipment will be initialized, possibly allowing for smoother transmission.

4)Update firmware of communication equipment
Update your "firmware," the program running your communication equipment.
If firmware is outdated, your communication equipment may not function properly, so please update your firmware before trying the version update again.
*Consult with the help manual when updating firmware. Also, even if your firmware is up to date, rewriting it may improve the situation.

5)Check security services of your internet provider
Depending on your internet provider or service plan, there may be security services included.
Please confirm that these security services permit online gaming.

6)Remove routers
In order to diagnose the issue, remove routers and hubs temporarily.
*This may change your connection to a broadband connection. Please consult with your provider for connection settings.

7)Check router settings
Check the settings of security functions (such as SPI) for your router.
Also, use a port that can be used for the game.

*For details, please consult with the manufacturer of your router.

?TCP
54992?54994
55006?55007
55021?55040

None of the above worked. One person has mentioned the port forwarding worked for them. I am still curious how much data using my phone as a mobile hotspot would use if anyone knows. Seems to be occurring with a lot of people doing a new install of the game. Mine occurred because I had to swap to a bigger HD for my PS4.

For PS4 owners I guess that gives me one idea. The full game should still be on my old HD. There is a fair amount of initial set up to putting in a new one, but wonder if once that is done if you can just swap the two in and out.

[Masekase_Hurricane]

Shouldn't use much as the solution says wait for it to start downloading then switch to home connection

[HartiganD]

No real fix to this that I could find. What I finally ended up having to do is get the fully patched version off my old HDD and do a system restore with that. Pain in the ass, but may be important for anyone else that swaps out their HDD on PS4. Most apps/games you would just re-install, but if you're gonna do an HDD swap, that's one item I would transfer with if you have a fully patched version.

[Simurgi]

Check to see if your DNS server is set to a static address , or if it is set to Obtain IP address automatically. It should be set to Obtain IP address automatically. This is what fixed my issue.

This is the guide where i found out how to change DNS settings :

http://www.howtogeek.com/164981/how-...-web-browsing/

[EzrialHext]

So, went through all of this over the past few days. My wifes computer died, so we elected to get a PS4 instead. Fresh new purchase, all set up, etc etc, and then... unable to download patch files. Odd as my own PS4 works fine, and nothing about our setup has changed.

Attempted to forward ports, and change this setting, and that setting, changed the direct connected my PS4, the whole thing - and nothing has worked.

The mobile hotspot option isn't one for me - I have a 3 gig a month plan, so can't use 13 gigs, can't afford that kind of overage.

I have to say that I'm terribly disappointed in Square Enix on this one. The initial report my wife put in, we attempted the chat. We got slammed with a wall of text about opening up the TCP ports - and were then DISCONNECTED on before we could explain that the router is not the issue here. Great customer support there.

The second time, once I had jumped through all the hoops they wanted, we elected to call them. Thankfully, weren't on hold long. But, the big solution this time was that we should wait for off peak hours. "We've had some reports from the midwest that this is happening."

If it's happening to more than one person, SE, then something on your end is the issue. I love this game dearly, but the way that I've seen people being treated by your support the past couple of days - such as the blatant lack of response from your company - is rapidly souring me on you.