Literally just copying this from the insufficient data thread cause theres nothing more i can give you, i had mail disapear i need help no one can do it but this forum as the gm's have said and as the live chat has said, maybe if you all would respond with what you need instead of moving things people would get there problems fixed its been 3 days now and i cant even get a response to any of this from any one with any information

disapearing mail

Time:10:00 pm cst
Frequency: once
World name: sargatanas
Character name: Hotaka Tsukino

Steps:
1.noticed unopened mail with attached items missing as i went to send mats to be crafted
2. cleared the rest out of mail and deleted opened mail, still no sign
3. relogged and checked multiple times even hit the force send rewards just to jar anything loose
<*Add more steps if necessary>

Connection Specs
my connection and setup are irrelevant to the current issue

40m with of crafted items we worked as an fc to make up and disappeared after sitting idle in my mail for roughly 15 days. i dont appreciate that a forum post is the only way to contact you all any more as it is very impersonal and results in having to check in through slow browers via phone while im not home.