About the EU campaign for maid outfit and fat chocobo

[TiaHariberux3]

Well at least I can say that the Gamestop campaign in Germany is not running that smoothly. Depending on who you have in the shop you will get different kind of reaction. Some even had to decide if they want the FF15 bonus items or the FF14 bonus items..Online codes should be sent out every Tuesday, yet yesterday on Tuesday they had technical problems..now its Wednesday evening and not everyone of the week has their code (I also dont have mine V_V).

Really all I can say is: Please SE choose your campaign partners a little better. So many mistakes in these different campaigns..

@Enur: Well UK truly was horrible, but at least they got two while other countries waited for theirs and got disappointed.

It is smooth atleast the local stores I went into different shops and got many codes only 1 shop told me its for games only but after telling them to check it again they gave the code for any product.

[Alleo]

It is smooth atleast the local stores I went into different shops and got many codes only 1 shop told me its for games only but after telling them to check it again they gave the code for any product.

Yeah and other people had problems in the locals stores. ^^; And the online situation was not really smooth from the very beginning. I mean they did not know that the codes come from buying online too and only thanks to SE we could even get them there and yet even though we have to wait till its Tuesday each week to get the code per mail they still managed to have problems and only send them out on Wednesday (without any note on their website) and still not everyone got the code. That does not mean that everything went bad for everyone but it does not feel smooth for me.

@Theodric: Oh sorry forgot that x_x. Then why did they even offer the second one? Really the whole situation and all the decisions that were made really confuse me.

Is it just slight technical problem and they will send the code later? Or the code is gone and we got nothing?

Well in the German forum one from the FF14 team said, that if we did not get a code till now we should contact support. (But only if you ordered before Tuesday, if you ordered afterwards you need to wait till Tuesday next week) So theoretically we should already have our codes, if everything went alright. But I fear that since the online part was not planned by Gamestop, the codes are not sent completely automatic..so if someone is behind this than there will never be a 100% safety that they wont forget someone..so if you don't have your code till tomorrow I think it would be the best to contact support too.

[TiaHariberux3]

Yeah and other people had problems in the locals stores. ^^

Who? If you be nice and are able to communicate you dont have any problems in a local store.

[Alleo]

Well I did not say that everyone had a problem but that it was not really smooth for everyone, be it store or online (especially online..)
Why did some people had to mention that they want the code if they had the right amount of money on their receipt? I mean this is a promotion campaign for SE to get new players. But if you have to ask if you get the code than this will mostly be something only FF14 players will get. It might be that most people got their code after arguing with the employees but for me this is not smooth. Smooth is going into the store, buy something for the amount of money and get the code without having to ask for it. Even if this happens only in some stores, this is still negative for Gamestop, since they seemingly are not able to tell every store in the country how the campaign goes.

I am also quite sure that the person that only got the FF14 code and not the FF15 one, because they had to decide between them, argued with the employees about it.

Like I said, I dont say that everyone had a bad experience and maybe those bad ones are really a small number but seeing how they first did not even know that the campaign is also online, then reading about the negative experiences in the forum and having a bad one myself..well I am not really that happy about this promotion..and even though I finally got my code after contacting both supports I will probably not order something from Gamestop again..

[Theodric]

@Enur: Well UK truly was horrible, but at least they got two while other countries waited for theirs and got disappointed.

One. The second campaign didn't offer the more highly sought after items.

[SetsunaSena]

Well at least I can say that the Gamestop campaign in Germany is not running that smoothly. Depending on who you have in the shop you will get different kind of reaction. Some even had to decide if they want the FF15 bonus items or the FF14 bonus items..Online codes should be sent out every Tuesday, yet yesterday on Tuesday they had technical problems..now its Wednesday evening and not everyone of the week has their code (I also dont have mine V_V).

Is it just slight technical problem and they will send the code later? Or the code is gone and we got nothing?

[TiaHariberux3]

They give the codes to only ppl who are interested in the game since ppl who don't have any use for it would just sell it anyways etc. at least that's what's the guy from game stop said. I dont see a problem with saying u want the code tbh most ppl in Germany don't even care about receipts anyways and won't take the receipt lol. FFXIV isn't that popular and so it would be a waste of time telling every time about the code. From all local stores I was even multiple times in the same one they told me I was the only one who ever cared about the promotion. Can't speak for online purchase but why not just go to local store ppl there are way nicer.

[Kingkie]

It's been 1 week, are there any updates on the Netherlands?
Would like to know asap so I can find someone from Germany.

[SpiritMuse]

It's been 1 week, are there any updates on the Netherlands?
Would like to know asap so I can find someone from Germany.

Yes please, it is December now and we're running out of time.

[Alleo]

From all local stores I was even multiple times in the same one they told me I was the only one who ever cared about the promotion. Can't speak for online purchase but why not just go to local store ppl there are way nicer.

It is still a promotion for SE. And a promotion is there to get new customers. How will they get new customers if they only give out the codes to those who ask for them?

I dont know which contract they have but I am quite sure that if its only for those who ask than SE would have written this down somewhere. Or maybe give us a hint. They told the people from the U.K. that they need to send in a photo of the codes. So they would have told us that we would need to ask them too. And the ones that bought something online should normally also just get their codes. We did not need to tell them that we want it or not. The amazon deals also never asked if someone wants it or not. Anyone that bought something that was part of the conditions got it. And I am sure that a lot of people did not care about them too. But this way is the only way to maybe get new customers for FF14. Really Gamestop is the only deal where you have to ask in some stores if you can get the code..in the Japanese promotions with the drinks you also always got the codes.

I dont really want to write so much negative posts about Gamestop but its kinda funny that the other promotion with them in Finland and the other regions there, also had problems with the conditions. SE wrote there that people just need to buy something for a certain amount of money and yet Gamestop said that its only for Square Enix games. Yet some people could just buy cards for steam in some stores and still get the code. I think that is quite telling.

And if I buy a game or other electronic goods I will always keep the receipt. Otherwise it can be really though to trade it in if there is something wrong with it. They dont even have to tell every customer about the code. People that are interested what this code is about will just look it up in the internet and see that this is for this game. Maybe someone that does not visit the lodestone or this forum would just notice the campaign for the first time. If its necessary to ask for the code they should have written this down! But nowhere in the campaign was a hint that this is only if you ask for it.

And there are cases where people got theirs without asking. So it seems that even Gamestop itself does not have one opinion about it (which is kinda bad). And how bad would this be if you buy something for 20€ in a store, browse their website, only to see the campaign, play the game or have someone that plays it, but notice that the time is nearly over..after being happy that they still have the receipt and still have time to use it, they notice that they dont have one on theirs even though the website says that it should..but its Sunday or they dont the time to go back to the store and will miss out of it. Yes this might be someone unlucky but if you have a promotion going with certain conditions than you should give out those promotion codes on every single purchase that meet these conditions.

I had a local store near me (if you count 40km in total near) but they closed some time ago. The nearest one is now 80km away. So I was quite happy that the "no online" comment from Gamestop was wrong. This is all just my opinion on this. If you are really happy with your Gamestop than this is totally fine. I am not and I will try not to buy something there again.

I feel for all the people in the Netherlands. Our campaign was not really that smooth but at least we know the conditions from SE and can buy it now. Really hope that SE will post informations about your campaign soon.