I don't frequent these forums usually, but is it normal for Square Enix to ignore people in this technical support forum? Is there any point to this if it takes this long and they still haven't noticed there's a problem?

Is it also normal to not be able to get timely support from their online chat or email support systems?

I see there's yet another status update on the news site that says Excalibur was down and is back. Is it really so hard for them to pay attention to the community to make sure that their servers actually work? If they're aware of this issue, any kind of acknowledgment or communication would be greatly appreciated.

And on a related note, are we going to be issued any kind of game time credit for this outage? This has almost been an entire day's worth of playing gone for some people. A day of credit seems reasonable given the circumstances.