It was through the chat system i was talking to them they closed it down the final thing they said tho was like have a nice day! hope to see you online, i got the feeling i was talking to a damn robot. The representative had no idea what she was doing because she repeated the same thing like 5 times, can you please link your ip adress, ohh am seeing some outages in your area, it was funny to have a conversation with a tech person when they dont know anything about tech the customers knows more lol. Its just at this point am cancelling my sub and the hell with this game there are other good games to play. eventually the second nail in the coffin for realm reborn will be its customer service which is none existent