By hung up... do you mean actually speaking through a phone connection? Because if you happen to have it I would love to voice my "Satisfaction" with them in person. I've been having the 2002 Lobby error for over 2 weeks. Without their "experts" on the situation I have figured out that I can play the game through my phones hotspot feature but not my Rogers ISP. Funny thing is I only have the issue after their latest patch.