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  1. #1
    Player
    Erudito's Avatar
    Join Date
    Apr 2015
    Location
    Limsa Lominsa
    Posts
    316
    Character
    Alex Greaver
    World
    Brynhildr
    Main Class
    Machinist Lv 70

    Unable to complete version check... AGAIN!

    Alright development team and Square Enix for the love of all that is good, please please PLEASE fix the way your patcher and updater work because this is getting out of hand.

    Every. Single. Update. Since 3.1 has seen me hit this error and I know I am not alone.
    Every. Single. Update. You know how that feels like? I get up early or setup alarms so that I can download the updates and patches early in order to play with my FC friends but every single time I hit this wall and have to wait several hours for who knows what to happen in the systems so that my PS4 would wise up and download the updates.

    I have tried all suggestions and all alternatives your technical support has offered, reset router, restart PlayStation, open ports, even contact my provider to see if there is anything limiting my connection but nothing, the error persists.

    This has got to stop, so please do something.
    And thank you.
    (0)

  2. #2
    Player
    GaspardGrinnaux's Avatar
    Join Date
    May 2016
    Posts
    4
    Character
    Gaspard Grinnaux
    World
    Excalibur
    Main Class
    Bard Lv 60
    I had this problem today also for the first time. I tried all sort of things from restoring licences to rebuilding databases but to no avail. Then I remembered resetting my network settings to auto the other day. I usually use the google DNS settings (8.8.8.8 & 8.8.4.4) for faster downloads. I switched my DNS back to the google ones and the update working straight away. Could be worth a try.

    I am no technical expert and have no idea if this could, would or should do anything at all, or if it was just a coincidence. Good Luck.
    (1)

  3. #3
    Player
    Anbidian's Avatar
    Join Date
    Aug 2013
    Posts
    3
    Character
    Sephiro Tankard
    World
    Cerberus
    Main Class
    Gladiator Lv 50
    Same problem, is this PS4 specific or just bad luck?
    (0)

  4. #4
    Player
    DragonKXD's Avatar
    Join Date
    Mar 2015
    Posts
    1
    Character
    Kin'eath Almarin
    World
    Lich
    Main Class
    Thaumaturge Lv 60
    Having the same issue here as well. I've tried resetting the ps4 multiple times, reset the network connection and I still keep getting the same error.
    (0)

  5. #5
    Player Lexia's Avatar
    Join Date
    Aug 2013
    Posts
    3,509
    Character
    Lexia Lightress
    World
    Balmung
    Main Class
    Ninja Lv 86
    Quote Originally Posted by Anbidian View Post
    Same problem, is this PS4 specific or just bad luck?
    Play on a PS4 and logged on and updated no problem.
    (0)

  6. #6
    Player
    Accolade's Avatar
    Join Date
    Jun 2013
    Posts
    93
    Character
    Anna Rhae
    World
    Ragnarok
    Main Class
    Gladiator Lv 60
    I had this exact issue on ps4. I tried resetting router, rebuilding database, powering off ect.

    I fixed it by grabbing my smart phone > settings > internet sharing > turn on > share over wifi > on ps4 navigate to network > setup connection > find your phone in the list > enter password the phone supplies(where you turned on net sharing) > Start FFXIV > patch downloaded right away.

    *note was on a windows phone.
    iPhone and android menus would be different, I cant help you find the relevant menus there.

    Whats happening is your phone is acting as a router with its own IP. Not sure why you need a new IP, the patcher for some reason wont download with your old IP from your normal router.
    I GUESS you could manually enter a new IP for your router (not obtain automatically) and that would work too...but you have to be somewhat tech savvy, so the above was a much simpler fix for me personally.

    I would assume this works as pc fix too, cant be sure though.
    (0)

  7. #7
    Player
    Erudito's Avatar
    Join Date
    Apr 2015
    Location
    Limsa Lominsa
    Posts
    316
    Character
    Alex Greaver
    World
    Brynhildr
    Main Class
    Machinist Lv 70
    Of all the things I tried, changing DNS is not one of them. But... how on earth do you change DNS on your PS4?
    (0)

  8. #8
    Player
    Accolade's Avatar
    Join Date
    Jun 2013
    Posts
    93
    Character
    Anna Rhae
    World
    Ragnarok
    Main Class
    Gladiator Lv 60
    Just tether to your phone. Turn on your phones net sharing, find your phones name in the ps4's wifi list, connect to it, open xiv, it will trigger the download, then back to wifi list, select your normal router again.
    (0)

  9. #9
    Player
    Erudito's Avatar
    Join Date
    Apr 2015
    Location
    Limsa Lominsa
    Posts
    316
    Character
    Alex Greaver
    World
    Brynhildr
    Main Class
    Machinist Lv 70
    Quote Originally Posted by Accolade View Post
    Just tether to your phone. Turn on your phones net sharing, find your phones name in the ps4's wifi list, connect to it, open xiv, it will trigger the download, then back to wifi list, select your normal router again.
    I can't do that with my service provider, it would cost a fortune to use that feature! >_<
    (0)

  10. #10
    Player
    Accolade's Avatar
    Join Date
    Jun 2013
    Posts
    93
    Character
    Anna Rhae
    World
    Ragnarok
    Main Class
    Gladiator Lv 60
    the update is only like 2mb? should take like 2min (idk your speeds). If thats not viable, then im sorry ;(
    Next best thing is, use your parents or a friends phone that uses unlimited net tarif.
    (0)

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