Greetings, Kyj!
Thank you for providing the information that Emdub requested. I have made sure to submit all of your details to the development team, and they will thoroughly investigate this matter, based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking here or here for any details regarding the development team's investigation. I also suggest contacting the SQUARE ENIX Support Center, just in case they may be able to help you find the source of this trouble that you have been experiencing. Thanks again for your report!