Time: 4:10 pm EDT
Frequency: Has Happened twice in the past 3 days
World name: Faerie
Character name: Himeko Shiba
Retainer name:N/A
NPC name: N/A
Monster name: N/A
Class/Level: Lv 60 Scholar AuRa
Party or solo: Both Party (Full 24 raid) and Solo
In-game time: 4:00 pm EDT
Area and coordinates: Weeping City of Mhach before Second Boss at trash first set of trash. Again 2 days later in Idlyshire
Housing: N/A
Steps: Steps 1-3 happened on Thrusday June 9th 2016 at about 9pm EDT within the Weeping City of Mhach
Note: All text vanished and the areas that text should have been only had the background coloring remaining. Also white line began appearing across the screen, all lines were vertical.
1.I kept healing through the first time and asked the group I was with over Discord if they we're also having the same issue. They said no. I thought it might return if I kept moving, it returned to normal however then began again, this time with random white lines appearing throughout my screen
2. I alt-tabbed to see if it was my monitor and nothing was out of the normal. I returned to game and it was still the same.
3. I then restarted FFXIV in hopes that fixed the issue. It seemed to work and I ignored it thinking it was a one time occurrence.
Steps 4- occurred in Idlyshire on Saturday June 11th 2016 at about 4:00 pm EDT
4. All text vanished again. Where Eos's name and hp bar should have been was only a grayed out area. My Chat area was blank and no NPC's or Players had names above them.
5. Ran across Idlyshire and nothing reappeared.
6. Re-stared the client.
Connection Specs
- Type of internet connection/provider: Cox, cable - wifi
- Modem maker/model number: Unknown
PC Specs
-=-=-=-=- System Information -=-=-=-=-
SYSTEM_OS Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.160408-2045)
SYSTEM_CPU AMD FX(tm)-8320 Eight-Core Processor (8 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 06/01/15 15:36:42 Ver: 04.06.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8158.660MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 16315.504MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.793GB SYSTEM_FREEDISC_SPACE 407.576GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.195GB SYSTEM_FREEDISC_SPACE 0.154GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.819GB SYSTEM_FREEDISC_SPACE 1043.426GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 760
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 760
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 1989.688 MB
SYSTEM_GRAPHICS_SHARED_VRAM 2048.309 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 10.18.0013.6839
SYSTEM_GRAPHICS_DRIVER_DATE 6/3/2016 3:38:10 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headphones (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {C5979DEB-5F11-4707-899A-C49DF9D72FF4}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7553
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/7/2015 7:13:36 AM
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {EB3C19AA-B0E4-444B-A524-65FBF8AE9062}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7553
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/7/2015 7:13:36 AM
SYSTEM_SOUND Acer H276HL-4 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {EE5B7147-C4B7-4E5E-AAA6-275D5B67E853}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0034.0014
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/3/2016 3:38:10 AM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B696FAD0-BE05-11E5-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B69CA020-BE05-11E5-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B69CC730-BE05-11E5-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B69CC730-BE05-11E5-8004444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B69F8650-BE05-11E5-8005444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E1AEB300-25E5-11E6-8001444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AAD785A0-1B9F-11E6-8001444553540000}
SYSTEM_INPUT_NAME ZD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 4 SYSTEM_GAMEPAD_BUTTON 13 SYSTEM_GAMEPAD_FOV 1
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Browser Information
- Name and version of the browser currently in-use: Google Chrome. Version current.