Hi there,

I have been trying to get re-activated and setup to play FF14 again now for several days, and have had numerous issues. Most have been resolved and I can play the game.

Unfortunately, now I am trying to register the expansion - when I enter my registration code I get an error saying "you cannot do that" and code i2501.

Right now my sub is removed, but I do have 80+ days of game time available - I have tried to re-add a sub as well and I receive the same error.

Of course all forms of support are not available on weekends.. which kind of ruins my ability to try out the expansion this weekend. Does anyone have any idea why I am getting this error, or how to fix it?

Error code i2501