Error 9002 and constant connectivity issues with NA Data Centre

[Setharius]

Hey guys,
Qld Townsville here with Optus also. I've spent all day working this out and arguing with Optus. What I can tell you is that the issue isn't with SE, it's entirely with Optus. I used a program called pingplotter to watch the connection from australia to NA FF14 servers. The issue is this, turns out, Optus uses their own interconnect to North America via Singapore. The packet loss fluctuates between 0% and 20% (from what I've seen) from 203.208.183.38 (owned by singtel) to 66.110.57.81 (and consquently subsequent hops that follow after until the destination). Now here's the problem for all of us Optus customers. This is part of Optus's infrastructure, for some reason they think it's a great idea to route our data through singapore first then to america instead of routing it from sydney to america. They claim there is nothing they can do about it but also don't believe it warrants having the contract cancelled. TIO has stated that there is a possibility they are right based on the grounds that it's an infrastructure problem in singapore. I've submitted my complaint and they have 10 days to respond, so I'll keep things posted if anything changes. But yeah...

TLDR: Optus's shitty infrastructure is the blame, not SE