BUG: Crash to desktop at beginning of Gridania intro quest Sundered Skies

[newhaap]

Platform: Windows 7
System Specs: Intel Core i7 990x 3.47GHz; 12GB RAM; NVidia Geforce GTX 580 (non-SLI)
Internet Connection Speed: 5Mbps
Date & Time: Oct. 30, 2011 18:30 PST
Frequency: Every time
Character Name: Tiara Faeyur
Race: Midlander
World: Besaid
Class: Archer lvl 1
Area and Coordinates: Gridania Intro Quest (Sundered Skies)
Party or Solo: Solo


Steps:
1. Create a new female midlander archer character in Gridania
2. Go through the intro sequence until tutorial section
3. Follow the tutorial steps for camera control
4. Follow the tutorial steps for character movement (approach Yda)
5. Follow the tutorial steps to view Journal
6. Follow the tutorial steps to initiate conversation with Yda
7. Initiate another conversation with Yda to start the cut scene where Yda wakes up

Results: Crash to desktop during cut scene after Yda attempts to get up and says "Oh, my head!"

NOTES: Tried lowering all graphic settings from high/highest to standard, did not resolve the issue. Issue does not occur in Ul'dah or Limsa Lominsa intro quests.

[Ashvrei]

Hello,

We're sorry to hear about this desktop crash issue you're receiving, Newhaap. If this is still occurring, we suggest contacting our support center at the following link:
http://support.na.square-enix.com/ > FINAL FANTASY XIV > Contact > Get Support.
Support Center is open Monday through Friday between 9:00am to 6:00pm PST.

They can provide some suggestions that can help prevent this crashing issue from occurring.
We will be moving this over to the technical support section for additional suggestions from our Community as well.
If you are still experiencing this problem after these suggestions, you are welcome to post another thread in the "In-Game Bugs" section detailing your results and we will be able to provide some additional support.

Thank you,
SQUARE ENIX Moderator