Unable to Become a Mentor, Mentor Bug

[clairepie]

Time: 12:33 A.M. (EST)
Frequency: Always
World name: Gilgamesh
Character name: Ushio Kanai
Retainer name: N/A
NPC name: The Smith
Monster name: N/A
Class/Level: Astrologian/60
Party or solo: Solo
In-game time: 11:38 A.M. ET
Area and coordinates: Limsa Lominsa Upper Decks <The Drowning Wench> (11.5, 11.3)
Housing: N/A
Steps:
1. As you can see, I'm talking to The Smith NPC and requesting to Become a Mentor.


2. The NPC even acknowledges that I have met the requirements necessary to become a mentor.


3. As you can also see, I checked the box to "Accept Terms and become a mentor." and hit Yes.


4. This is the error that comes up every time. "Unable to accept your mentor certification at this time."


I've tried probably 30-40 times in the past week and even reported the bug in-game, with no luck of it being fixed yet. And so, I'm here in hopes to have better luck in getting this fixed. I've spent a lot of time and effort in farming all of the requirements because I want to be a mentor. It makes me feel like a lot of what I've done on the game was just time wasted, so I've been reluctant to play. Please fix this, it's honestly killing my love for the game and desire to stay playing it.

Connection Specs
- Type of internet connection/provider: Verizon Fios
- Modem maker/model number: N/A

PC Specs
-=-=-=-=- System Information -=-=-=-=-
CPU: Intel(R) Core™ i7-970 3.20 GHz 12M Intel Smart Cache LGA1366
OS: Microsoft(R) Windows(R) 7 Home Premium (64-bit Edition)
Mem: 12GB (2GBx6) DDR3/1600MHz Triple Channel Memory Module
Motherboard: (2-Way SLI Support) Asus Sabertooth X58 Intel X58 Chipset SLI/CrossFireX Mainboard Triple-Channel DDR3 FCLGA1366 ATX Mainboard w/ 7.1 HD Audio, GbLAN, USB3.0, SATA-III, SATA-II RAID, 2 Gen2 PCIe, 1 PCIe X1 & 1 PCI
GPU: NVIDIA GeForce GTX 570 1.2GB 16X PCIe Video Card (EVGA Superclocked)
Display: 22" WS 1680x1050 Asus VW224U LCD Display
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Laptop Model Name: N/A
Laptop Model Number: N/A

Gamepad Manufacturer: N/A
Gamepad Model Name: N/A
Gamepad Part Number: N/A

Browser Information
- Name and version of the browser currently in-use: Mozilla Firefox 46.0.1
- Internet Explorer Version: N/A

[Laurima]

Were you a Mentor before and did you step down from mentoring at one point?

there is a 30 day cooldown from stepping down to being accepted again.

[clairepie]

No, that would be understandable. I never stepped down and I was never able to have my certification accepted in the first place upon earning the last achievement I needed, which was the 1000 dungeons/raids/trials achievement.