Sadly I don't ever see anything really done. I see the same bots running around endlessly for months. Then they'll be gone for a week.. then back with a tweaked name. ( leads me to believe they're selling the account once it hits a max level, or that they got caught and got a new account )

They could be 1 of SOOO many things. Gil farmers, account sellers, FC sellers....

It's not that the FFXIV team doesn't care.. but we've heard time and time again they do not have enough staff to handle everything they'd like to do ( and i'm sure this includes GMs for bot management and harassment reports ). SE leaves FFXIV severely understaffed, it's pretty clear FFXIV is a cash cow for them to make their other projects. I wish it wasn't true but.. oh whale