I've contacted customer support, but wondered if anyone can tell me if this is normal.

Yesterday at 4:00 PM I paid for a world transfer to Balmung. I received an email shortly after that the transfer completed and I should be able to log in. Now it has been 24 hours and my character is still not available from the login list. It shows Primal (5) characters and does not list Balmung or my (1) character on that server.