Mogstation 401 error

[Johaandr]

Any1 has this problem? Well all i want is to purchase fantasia but i am not able to do it.
Cuse when i entered number n stuff this error 401 shows up...
Its very frustrating and i have been waiting for 24 hours<.<

I tried the customer serverice but geez what a bad tips they gave me there. My card works very fine on other games but not here.

[project359]

Yep, currently can't update my payment method. Tried with 4 different cards I own.

Funny though, they took my subscription payment but I can't renew my retainers. To make things worse, I've finished the Feast of Famine quest but they are holding my other fish.

[project359]

UPDATE:

After speaking with support I was able to email them a photo of my card and photo ID and they allowed the card to be registered.

All working as intended as of today.

My retainers have been freed, ransom paid.

[Kemas]

As of today, I'm unable to update my payment information, missed raid with my static, and am still unable to play tonight. I guess they're ok with losing their subscribers.

[LatisFarsight]

I'm facing same error now , wanted to buy new optional items but nope can't. I remember having issues with payment and errors etc the first time I wanted to purchase the game like 3 years ago...
I guess they still have the same shitty payment methods (can't even use paypal LOL)
its funny though it's almost they don't want the money...