We have received quite a few reports that players still incur damage from Ifrit’s AoE attacks (such as Eruption) even after they move out of the AoE during the Bowl of Embers / the Bowl of Embers (Hard) battle.

In order to thoroughly investigate this issue, please reply to this thread with the following details if you have personally experienced the issue.
  • Date & Time
  • Internet Service Provider
  • Network Type and Speed
  • Global IP (optional)
  • tracert Result*
    Use the following command to obtain a tracert result:
    　　　　 tracert -h 50 traceip.ffxiv.com
    　　 * Please try and obtain tracert results several times if possible.
Thank you for your assistance and cooperation.
How to obtain tracert results:
  1. Run cmd.exe or command.exe
    If you are using Windows XP, Vista, or Windows 7:
    Select Start > All Programs > Accessories > Command Prompt
  2. Type the command "tracert -h 50 traceip.ffxiv.com" (without quotes) on Command Prompt and press Enter.
  3. Copy and paste a tracert result.
  1. Click the "Command Prompt" icon located at the title bar to open a menu. Select Edit > Mark.
  2. Mark the tracert result in Command Prompt (from “Tracing route to...” to “Tracing complete.”). Click the icon again to select Edit > Copy.
  3. Paste the result in your reply.
Users in Germany, please visit this thread.
Users in France, please visit this thread.