Problem with quest A Relic Reborn - no customer support.

[Enkidoh]

If this is for SCH, are you actually set as SCH for this or are you trying to get it as SMN? SCH and SMN each have their own individual relic quests and it's possible you've accidentally switched to it's opposite Job and trying to find the coffer, which will not appear if you are not that Job.

Other than that, are you actually aware about what exactly you have to find? The quest calls it a 'treasure coffer', but it's actually not the shape of the standard treasure chests you're familiar with. The coffer for the Relic quest is an elaborate looking object usually in the style of the beast tribe whose stronghold it resides in (like, for the PLD relic it was in Zaha'rak where the coffer was found and it was long, flat and in a metallic blue colour with spikes sticking out of it, similar to the amalj'aa's siege engines. As your SCH relic quest coffer is found in Sapsa I can only guess it's very... oceanographic... maybe it looks like a giant lump of coral or a seashell? (That's just a giant assumption on my part).

Finally, you say your duty list and Journal are both empty and do not have the quest currently in it. Are you actually looking in the right place in your Journal? The way the journal is set up, it might not be immediately obvious where the relevant quest is shown (usually though it should open automatically to the relic quest line if it's currently active).

Either way, I don't think your quest is bugged specifically, I just think you're either missing a step somewhere or have gotten confused about what you have to locate.