error 30002

[SE_James]

creven,

We would like to apologize for the problems you are experiencing, and would like to let you know that we are investigating this matter further. However for our investigation, we will need further information from yourself, and others, who are receiving this ‘30002’ error. Please reply to this thread, providing answers to the following questions, and please be as detailed as possible when providing error messages or codes:

1) User Environment
1. – Operating System? (IE: WinXP, Vista, Win7, 32bit? 64bit?)
2. - Antivirus program? (IE: Windows Defender, AVG, etc)
3. – Internet Service Provider?
2) Exact Error Message
3) Frequency of 30002 Error?
4) What area were you in when the error occurred?
5) What were you doing when the error occurred? (What type of actions, movements, etc)
6) Were you in a party at the time the error occurred? (Please provide number of party members if you were in a party)
7) Estimate number of characters that were near you at time of error?
8) Were you able to log back into FFXIV after the error?

This information may have been provided previously, but gathering it this format will allow us to pass it allow to the Development Team to find a resolution to this issue.

[Shoryuken]

1) User Environment

1. – Operating System?
Windows 7

2. - Antivirus program?
Avast

3. – Internet Service Provider?
Comcast

2) Exact Error Message
An error has occurred on the game server.
(30002)1320962078,16076492,5

3) Frequency of 30002 Error?
November 5th was the first day it happened. Happened about 5 times in a span of about 45 min. And so far, November 7-10, it's been happening constantly between the times of 10am - 4pm PST.

4) What area were you in when the error occurred?
Uldah for November 5th and Uldah/Natalan for November 7-10

5) What were you doing when the error occurred?
Usually just standing around in Uldah, and in Natalan I was partying.

6) Were you in a party at the time the error occurred? In Natalan, yes. In Uldah, no.

7) Estimate number of characters that were near you at time of error?
There were 5 people in my pt including me, and a pt of 7 near us when this started happening.

8) Were you able to log back into FFXIV after the error?
Sometimes i'd be able to, but i'd get kicked off in a matter of seconds right after.