Temporary Suspension of the Services Due to an Earthquake

[Sophia]

My sympathies to everyone in japan who has been affected by this disaster

[Flower]

The servers go down and no one notices. goodbye ff14 better luck next time.

To Japan, That was a horrible catastrophe and my heart goes out to everyone there affected by this.

Oh people know, they are just patiently waiting for them to come back up (like me). Video games are one thing, but serious matters that involve human lives such as natural disasters tend to be much more important. I for one will remain a loyal fan :] I love this game, servers going down for a week or two is nothing compared to the amount of time I will get to play in the coming years.

[Hetare_P]

I and all Japanese people very thank for many support of world people and countries.
Kanto-region (including Tokyo, SQUARE-ENIX located) is now under electric power shortage.

This is caused many electric power plant using fossil fuel in Kanto-region was offline, or working 50% output due to damage of the earthquake. (All of nuclear power plants in east are shutdown).
Then Kanto-region was divided in 6 areas (No.0 to No.5) and No.1 to No.5 areas are suspension of electricity service by turns.
(No.0 area is central of Tokyo, and it is not the suspension area)
(SQUARE-ENIX located in No.0 area. SQUARE-ENIX can be supplied electric power 24 hours, but they turned off game servers to help Tokyo Electric Power Company (TEPC))

There are some reasons to interrupt power recovery in Kanto-region and Tokyo.
One of there, A.C. power frequency is different between east and west in Japan.
Of course, three frequency-transform institutions ware prepared, but those transform capacity is one million kWh at the most (and already fully supplying). Kanto-region needs 10 million kWh or more to prevent the cycle power suspension.
TEPC will lose 4 or more nuclear reactors, and it means Kanto-region loses 4 million kWh or more elec power source.

After a week or so, most power plants using fossil fuel will return normal output.
All of those plants located ashore, so fuel will supply by tankers.
However, 30% of elec power supplied from nuclear power plant in Japan, and all of east nuclear plant will not start operation shortly. It is clear that people living near nuclear plants oppose those starts, even if the reactors not damaged.

I have no idea when elec power supply back to normal in Kanto-region.
This is not only SQUARE-ENIX problem, but also all over Japan.
I hope when elec supply of fossil fuel power plants start, SQUARE-ENIX also starts their servers.

[Keith_Dragoon]

I and all Japanese people very thank for many support of world people and countries.
Kanto-region (including Tokyo, SQUARE-ENIX located) is now under electric power shortage.

This is caused many electric power plant using fossil fuel in Kanto-region was offline, or working 50% output due to damage of the earthquake. (All of nuclear power plants in east are shutdown).
Then Kanto-region was divided in 6 areas (No.0 to No.5) and No.1 to No.5 areas are suspension of electricity service by turns.
(No.0 area is central of Tokyo, and it is not the suspension area)
(SQUARE-ENIX located in No.0 area. SQUARE-ENIX can be supplied electric power 24 hours, but they turned off game servers to help Tokyo Electric Power Company (TEPC))

There are some reasons to interrupt power recovery in Kanto-region and Tokyo.
One of there, A.C. power frequency is different between east and west in Japan.
Of course, three frequency-transform institutions ware prepared, but those transform capacity is one million kWh at the most (and already fully supplying). Kanto-region needs 10 million kWh or more to prevent the cycle power suspension.
TEPC will lose 4 or more nuclear reactors, and it means Kanto-region loses 4 million kWh or more elec power source.

After a week or so, most power plants using fossil fuel will return normal output.
All of those plants located ashore, so fuel will supply by tankers.
However, 30% of elec power supplied from nuclear power plant in Japan, and all of east nuclear plant will not start operation shortly. It is clear that people living near nuclear plants oppose those starts, even if the reactors not damaged.

I have no idea when elec power supply back to normal in Kanto-region.
This is not only SQUARE-ENIX problem, but also all over Japan.
I hope when elec supply of fossil fuel power plants start, SQUARE-ENIX also starts their servers.

Thank you for the information and take care of yourself friend!

[JapanFTW]

Best wishes to Japan and all that...... BUT.. if the roles we're changed and a tragedy happened in the US and servers were located in say... California .. Do you guys think that A.) SE would shut down servers, without finding a way for Japanese to log on, while the NA players are offline and out of commission? I mean, to be honest, SE does cater to Japanese traditionally. And B.) Do you think that there would be THIS many Japanese players telling the NA developers/servers to take their time and actually donate to the cause? I can see both sides of the coin on this issue and just getting bored of every thread saying the same thing. Either way, I would appreciate SE to hurry with re-booting the servers. I'm sure we can all agree to that.

[Keith_Dragoon]

Best wishes to Japan and all that...... BUT.. if the roles we're changed and a tragedy happened in the US and servers were located in say... California .. Do you guys think that A.) SE would shut down servers, without finding a way for Japanese to log on, while the NA players are offline and out of commission? I mean, to be honest, SE does cater to Japanese traditionally. And B.) Do you think that there would be THIS many Japanese players telling the NA developers/servers to take their time and actually donate to the cause? I can see both sides of the coin on this issue and just getting bored of every thread saying the same thing. Either way, I would appreciate SE to hurry with re-booting the servers. I'm sure we can all agree to that.

If the servers are where the disaster hits there is no way around it unless you have a "insert disater here" prrof power station persoonally supplying your building only with power. SE would still shut down the servers regardless of who is effected.

Nobody is being catered to at this time, its just the Japanes playerbase is more involved then we are, look at the player polls, when it comes to decisiveness we US players fail. No we all cannot agree on such a selfish thought, I have nothing to do while XI/XIV is down but if SE decides to keep server down til next year I would not complain.

[BreathlessTao]

Take your time, guys. Sent donation already, my thoughts and prayers are still with you.

[Laperouge]

We have confirmed the safety of all our team members

I'm so glad that FF team is OK!

[Sylf]

We're glad to hear that your team is ok! Our best wishes and prayers to all of you in Japan, and especially to your team members who have been personally affected by the disaster. Please do not feel the need to apologize or rush to get everything up and running and releasing patches asap - recovering from major disasters are infinitely more important that the 'suffering' caused by having to wait to play a game. Best of wishes to the SE team and to all of Japan, take care!

[Xaimera]

I am also very glad to know that the SE team is ok. I am praying for you all in Japan everyday, and also especially to the members on the team that were affected by the disaster. and ya there is no need to apologize what is more important is everyone's safety in Japan and for everything to go back to normal. I will continue to pray for everyone there and I send my best wishes as well to everyone there and SE's great team. Stay safe.