Help With Account Please

[DreadAncient]

I have had the misfortune of being in the hospital of late. You see I started playing this game about a year to a year and half ago. I paid for both me and my wife monthly to play, we were content and very happy with the game. Until I suffered a not so sever Heart Attack. But this created some problems, I ended up in a hospital a long ways from home, so we could not attend many things back here, one including the game we both came to love, don't get me wrong living is much better then the alternative. Sadly once we returned and I was able to get back to playing the game to much time had passed. When I entered my account information and tried to renew my account, I was not able to, you see they removed my character for which I spent lot of time on, he was at his job level of around 45 to 50, I tried everything via that I could but all had been lost.
Well it was the same for my wife and after paying so much for the games for two people then the additional fees per month to just have them delete seemed more then just unfair or unjust, seemed the company cares about as much about a individual player (well in this case two because of my wife) as much as I cared about my Heart attack. Anyways to stay calm we left. My Wife went back to WOW and me well as much as I can practicing my strengthen moves.
As time passed and I cooled down some more changes came in my life, one I can no longer sit a a desk and work/peck on the computer keyboard, but can sitting on our sofa/lounge chair so a new adventure. I got a ps3, then a Ps4, then a keyboard and mouse, and then decided to try Final Fantasy another go at. so I purchased yet another version of the game but this time for the PS4, got that free month, then had to start Aqua therapy for two weeks, now I will admit to being late on my first payment for the first pay month for a new start at Final Fantasy, but what is happing makes no sense

SO PLEASE HELP!!

I went to pay my account, I checked my debit card first and had 20$ put on it just to pay the 14.99 charge. So I went through the steps perfectly and every thing said okay including the part about paying, but on the last page is stated that there was a internal error on your end. okay I said no big deal Ill wait a few and try again so I did, well this happened 3 more times. What I didn't know is that Your Company in there great wisdom, took 1$ out as a test each time. so after all this bull, in the end my card is not short 6$ and It will take over a week or more to get each of those 1$ charges back. Not to count all the work calling typing and begging I have to do at my age to get money back that your company should of never touched in the first place unless they were going to charge the full amount for the monthly fee. Your Excuses will not matter, being polite or blaming everyone and everything else for this problem. Just do me the Decency to fix this in a timely manner please with out making my life a never ending routine trying to get back that little money but the great principle of the fact spend much time I would rather be using playing the game or with my daughter.

Thank you in advance.

Lawrence D. Schultz
email: lawrence722002@yahoo.com
Date: 4/13/2016

[Zenaku]

Edit: Looking at your lodestone character you don't even have a 45. You have a 30 Thaumaturge and seeing how you can still see this character on the lodestone your character is not gone at all once you delete your character it end gone in the lodestone the last time i check. Your in Lamia world check the mogstation it should be there lmao.


SE does not delete character no matter how long you have quit. I was gone 6 month from the game came back 2 month ago to play with a real life friend. Everything was there for both me and my gf account. Also the 1$ charge take about 24/48 hours to go back to your bank but that really up to your bank not SE. Once you get a error on paying SE i end up not doing it to the next day. To many issue with people getting lock out of paying there account for 24 to 48 hours+. Also You said you try and get your 6$ bank? From your BANK or SE? if you call your bank to do a chargeback this could get your account suspended. Which mean you have to rectify this with your bank to then talk to SE to see if they would unsuspected your account so if you got a email saying you was suspended i would call SE asap and see how they can fix your problem.

So your character could have been gone for many reason. If you don't have a one time then your account could have been hack and someone took your stuff and delete your character. Or someone you know access your account it did that to your account. Or it could have been for w/e reason SE offer a one time roll back of your character which would take some time "Could take a few days". But you end up with your character back from the last save point they have of the back up file of your character.

I would go ahead and call SE and ask to see what issue with your payment. Then once that fix get a roll back and wait for them to get that done. There really not much you can do beside that.

[VisRalis]

So...

1- Is this a problem about unable to find/login/access/add new license to your original SE account (with your original char)
or
2- Is this only a problem about subscription payments not going through??