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  1. #1
    Player
    ShinKerron's Avatar
    Join Date
    Aug 2013
    Location
    Ul'Dah
    Posts
    34
    Character
    Shin Kerron
    World
    Excalibur
    Main Class
    Paladin Lv 60

    DirectX crash in both 9.0 and 11

    So, looking at the technical support threads I can tell that this is an issue that several people have been getting. Within minutes of playing XIV, DirectX will crash and possibly freeze my entire computer at the same time. This happens with both 9.0 version and 11, and the error message I managed to get (only a few times an actual error message would show) was 11000002

    I've tried the solution posted here http://forum.square-enix.com/ffxiv/t...11-Issue/page3 but that didn't work, and I ended up playing only a few seconds of the game with the colors in bright yellows and purples...

    So... any idea what I can do?
    (0)

  2. #2
    Player
    ShinKerron's Avatar
    Join Date
    Aug 2013
    Location
    Ul'Dah
    Posts
    34
    Character
    Shin Kerron
    World
    Excalibur
    Main Class
    Paladin Lv 60
    An update. I attempted a few things such as lowering the graphics settings further and further, those did not appear to assist. I used the 'restore settings default' option on the game launcher and for a little while things appeared to have been fixed, but they soon proved not to be so. I also ran other games that use DirectX so I can confirm the issue does not lay with DirectX itself, instead it lays with FFXIV somehow. The most recent crash not only froze my computer temporarily, but it caused 'System Interrupts' to rapidly fluxuate from high levels of CPU usage to none every few seconds. It took a bit of work and restarts to get my machine back in operating condition.

    Some additional information for this, my graphics card is a Nvidia GeForce GTX 660, Driver Version 347.52. My rig has 8 Gig of RAM with an Intel Core i7-3770 CPU @ 3.40GHz. My OS is Windows 7 Home Premium
    (0)

  3. #3
    Player
    ShinKerron's Avatar
    Join Date
    Aug 2013
    Location
    Ul'Dah
    Posts
    34
    Character
    Shin Kerron
    World
    Excalibur
    Main Class
    Paladin Lv 60
    Update - I completely reinstalled FFXIV. I still cannot play on DirectX 11, but DirectX 9.0 appears to have not crashed on me so far.
    (0)

  4. #4
    Player
    ShinKerron's Avatar
    Join Date
    Aug 2013
    Location
    Ul'Dah
    Posts
    34
    Character
    Shin Kerron
    World
    Excalibur
    Main Class
    Paladin Lv 60
    Another update.
    DirectX 9.0 can still crash on me. It just is less predictable.

    Edit: Now it's dissolved into predictable... within seconds.
    (0)
    Last edited by ShinKerron; 04-08-2016 at 06:08 PM.

  5. #5
    Player
    ShinKerron's Avatar
    Join Date
    Aug 2013
    Location
    Ul'Dah
    Posts
    34
    Character
    Shin Kerron
    World
    Excalibur
    Main Class
    Paladin Lv 60
    Driver update for graphics card was released, downloaded and installed. Playing on DirectX 11 so far with no crashes.
    Research last night suggests running skype alongside the game may be cause of directX crash. Testing that as well but so far so good.
    (0)

  6. #6
    Player
    LeviathanElite's Avatar
    Join Date
    Aug 2013
    Posts
    88
    Character
    Feanor Morgoth
    World
    Adamantoise
    Main Class
    Black Mage Lv 80
    I have been getting these freezes as well in Idyllshire, and its just not working out for me.
    (0)