Customer service fail

[Tidbits]

Thought I'd enjoy SE's product a bit on this fine Saturday afternoon, but alas, the instant I logged on the spam began.

All reported, nothing done, same names keep coming up, report replies are just like a bot sending me a message about a bot sending me messages! lawl.

Up to 17+ so far in last couple hours; http://i.imgur.com/6dYzgaj.png

This is failure...

Have sent email report saying the in game reporting has been useless, email reply said use in-game reporting...

• Blacklist full (has been months)
• I use my tells, I need them
• Am playing, doing stuffs, can't be set to busy and need to diddle it to join a team/trade/etc.

Am at wits end and receiving zero help from the folks who ideally should be on top of constant, unrelenting in-game harassment...

[Valkyrie_Lenneth]

SE makes little to no money off RMT. They use stolen credit cards or hacked accounts for most of their bots. People whose cards were used tend to place a chargeback on that, when actually costs SE money.

They ban thousands of accounts per week.

Spambots are the hardest to cope with, since, with every update SE does to the spam filter, RMT simply adjust immediately and continue.

[TinyMonster]

Im really tired of the RMTs as well.. The spam is so irritating and they wont do anything to fix it >_< a lot of people gave good ideas to counter it too!

[Skivvy]

Thought I'd enjoy SE's product a bit on this fine Saturday afternoon, but alas, the instant I logged on the spam began.

All reported, nothing done, same names keep coming up, report replies are just like a bot sending me a message about a bot sending me messages! lawl.

Up to 17+ so far in last couple hours; http://i.imgur.com/6dYzgaj.png

This is failure...

Have sent email report saying the in game reporting has been useless, email reply said use in-game reporting...

• Blacklist full (has been months)
• I use my tells, I need them
• Am playing, doing stuffs, can't be set to busy and need to diddle it to join a team/trade/etc.

Am at wits end and receiving zero help from the folks who ideally should be on top of constant, unrelenting in-game harassment...

Best fix? Transfer to a locked server. I get no RMT /tells on Balmung. :/

[Ovenmitts]

You do realize the customer service rep isn't the same person that bans accounts/handles in game activities right? Every major company uses an automated system to send a successful report received. What do you want them to do; apologize profusely for not having the power to ban RMT in 2 seconds?

Edit: I must've derped 'cause my phone sent this message before I was done writing. Dang new fangled devices!

[Adire]

Best fix? Transfer to a locked server. I get no RMT /tells on Balmung. :/

If everyone did this, Balmung would crash and burn within moments, not to mention reward SE with more money that likely won't even go towards fighting RMT. This is hardly a "fix", only a bandaid on a gaping wound.

[FinaSel]

Try playing on a Japanese server. I've never received a single RMT tell...ever.
I've seen a couple of bots power leveling, but that's it.

[Igziabeher]

Try playing on a Japanese server. I've never received a single RMT tell...ever.
I've seen a couple of bots power leveling, but that's it.

so your best suggestion is playing on a server that is located on other side of world from me and contains not only very few people who speak my language, but probably no one in my timezone? hehe...

[Jetstream_Fox]

If you think this is bad, you should check out Blade and Soul. Their forums had moment of being overrun by nothing but RMT threads, and the game has entire chat channels filled with spam to the point of making them useless.

Off topic but I recognize you from the awesome huntbutsecretlytankraveparty linkshell btw. Hi!

Blade and Soul is F2P though. That's always a breeding ground of RMT. SE not doing anything about this on a paid sub is only due to the part RMT has to buy a copy of the game each time they get banned. Banned account = new game purchased = more money for SE.

[Igziabeher]

This would be a fun conversation to see the transcript of.

wish i had saved it, but was in middle of healing Titan and just a bit too baffle-waffled to even think to save it...Try it though, just repeatedly ask to speak to live representative (your right as a paying customer in 99% of the world's markets). Am sure he'll give you same nonsense, its probably all pre-scripted :]