Customer service fail

[jssanderson747]

I hate to sound like the pessimist or something here, but I hope you understand that most players that enjoy this game already know how to block out this "harassment". I appreciate that you're one of the people soldiering on, reporting each and every individual tell you receive, but if it's really so stressful to you, why don't you simply take steps to ignore it? Reserve a single chat tab to tells, use /busy all the time, disable tells entirely. All of these are incredibly valid ways to fix the problem. If it's so frustrating to you that the two man team working on this constantly isn't doing enough, I don't think anyone really knows what to tell you. It's not pointless to complain about it, but you're asking a heck of a lot for anyone to really care at this point in the game's lifespan.

[ruskie]

[*]Blacklist full (has been months)

You can usually remove blacklisted bots after a few hours/days - they tend to get removed by then. No they won't be marked as (deleted) their accounts get suspended that's all.

[Igziabeher]

This would be a fun conversation to see the transcript of.

wish i had saved it, but was in middle of healing Titan and just a bit too baffle-waffled to even think to save it...Try it though, just repeatedly ask to speak to live representative (your right as a paying customer in 99% of the world's markets). Am sure he'll give you same nonsense, its probably all pre-scripted :]

[Luxea]

One possible solution to RMT would be to make it so you can't use anything besides /say (and Novice Network) until level 21. Why? This forces the RMT advertisers to use a paid account. This means, with each account ban, they WILL lose money. This will unfortunately give them incentive to just steal an existent account, which means increased hacking incidents/sabotaged accounts. Further security precautions would be necessary for the user upon login to keep their accounts secure. There does currently exist security measures that take way too long to bruteforce and have a mathematical 1-way encryption, tho obviously account-sharing compromises that too.

As for making the gil buyers disappear, I think that may be way harder. Gil buyers are often discrete about it, and while you can try to put filters that put users who may have bought gil on high alert, it's a far more scattered problem.

Alternatively, (or additionally) do what WoW is doing - allow players to buy gametime for resale for gil on the marketboard. They do not choose the price, the system automatically chooses for them. Gil buyers now can "buy" gil legitimately without the risk of getting banned.

[MilesSaintboroguh]

snip

This also means legit new players can't use the say channel either and considering that a free trial player can't send tells either, you effectively made new players unable to communicate with their friends. The devs can only implement so many restrictions and whatnot until it starts to burden actual players and may even turn them away from the game.

[Luxea]

This also means legit new players can't use the say channel either and considering that a free trial player can't send tells either, you effectively made new players unable to communicate with their friends. The devs can only implement so many restrictions and whatnot until it starts to burden actual players and may even turn them away from the game.

It doesn't take all that long to lvl to 21 you know, just let them still use party chat or something, and limit party invite spam for people not on your friendlist. I mean, no reason you gotta spam party invites to 50 different people in 5 minutes, or even 10 minutes.

[Ashkendor]

One possible solution to RMT would be to make it so you can't use anything besides /say (and Novice Network) until level 21. Why? This forces the RMT advertisers to use a paid account.

Free trial accounts can't even send tells, so this would be utterly pointless.

Worse than pointless actually, as it would impede actual newbies.

This means, with each account ban, they WILL lose money.

Considering you can get copies of ARR for $5 or so and those come with 30 days of game time, they aren't losing much.