Customer service fail

[raela]

This is a stereotypical and gross misrepresentation of the industry. If they had so many stolen credit cards they wouldn't even need to sell gil. There may be some RMT companies hijacking accounts and stealing bank credentials, but if we assume that as the norm then there is literally no reason for their RMT presence in the first place, and hijacking accounts is contrary to their purpose of selling gil to those players. It makes no sense as a business model, so for arguments sake let's assume that's the exception rather than the rule.

But there is a big difference between a credit card and money. They use the cards (I've read it's often info from people who bought gil) and then issue a charge back to prevent the charge from sticking. It costs the game company due to the constant charge backs, and though they blacklist those cards, RMT just sells the info and uses another.

[Lemuria]

It's only a shame some smart guy can't invent an internet 'bomb' which disintegrates RMT sites so they slowly degrade from within and people become less trusting of where their money is going. It's probably not legal, but I'd argue that most of what these sites do is borderline illegal anyway. It'd wither away the support they get from gil buyers and attack them where it hurts -- their purse.

Only by not supporting RMT and not buying gil will this problem ever go away permanently. Sadly, all too many people want a quick-fix of cash because they're too lazy to earn it.

[Jetstream_Fox]

Can't say I've seen that much rmt in pso2. Bots sure but they usually keep to themselves in private rooms. My blacklist is pretty empty.

Pso2 is Eastern player only game with probably 1/12th the player base size of XIV. A restricted market and highly limited market makes RMT very unprofitable. If Sega opened up the market that game would be swamped as hard as Blade and Soul.

[Keiko_Kumiko]

Thought I'd enjoy SE's product a bit on this fine Saturday afternoon, but alas, the instant I logged on the spam began.

All reported, nothing done, same names keep coming up, report replies are just like a bot sending me a message about a bot sending me messages! lawl.

Up to 17+ so far in last couple hours; http://i.imgur.com/6dYzgaj.png

This is failure...

Have sent email report saying the in game reporting has been useless, email reply said use in-game reporting...

• Blacklist full (has been months)
• I use my tells, I need them
• Am playing, doing stuffs, can't be set to busy and need to diddle it to join a team/trade/etc.

Am at wits end and receiving zero help from the folks who ideally should be on top of constant, unrelenting in-game harassment...

Hi,

By default the 'Tell channel' makes a sound every time you receive a tell. You can switch that sound off by going to, 'Character Configuration', 'Log Window Settings', and then 'Notification Sounds'. Uncheck 'Tell', and from there on no sound will be heard every time that you receive a tell.

Try to enjoy the game a lot better this way. To communicate with your friends, use a Linkshell, or the Free Company channel.

Hope this helps.

[EnaChleo]

In Runescape I could just disable the equivalent of /tells from randoms, that'd be nice, though I also have my /tells on a separate channel with a soft bleep, will just check it from time to time if I hear it go off, it results in me maybe missing some messages though, but at least it's not in my face XD

If you pay too much attention to the worst of the worst, it will drive you insane, just try to not obsess over it, I get it, it's unavoidable at times, but we've all dealt with it this long, I play the game because I enjoy it, for friends, if the most I have to do is move my /tells to another tab and maybe blacklist a little, it's not too far out of my way (But I understand these aren't the best solutions compared to the other suggestions) also chatting in other networks/skype, what have you

[raelgun]

The biggest issues with RMT is buyers of gil, SE need to find a way to change the buyers spending in order to curb all forms of RMT, the RMT sellers are still running things like a business, whats the most basics of a business, you sell to a buying market, how do business close down, when no one in that area buys their products, this could be due to poor products or competition. I honestly think the RMT situation is too large for SE to try ban players, they will have to imo compete with them and they can do this better by allowing most if not all items on the cash shop to be traded to another player for gil.

Also if people don't realise, as long as theirs buyers, and more people try to block specific forms of tells, RMT sellers will find more ways to advertise to you, /tells so far is the most unintrusive method, there have been cases where RMT sellers would add you as a friend, I would not like it if they started to make the bots come to players and start bugging you directly.

The best method right now is to eliminate their business by SE competing with them, they have a cash shop, they might as well use it, though buying gil is never great, I rather buyers gave SE real money then RMT sellers, it will reduce or stop RMT selling, and SE get more money to get more staff, they bloody need it for this game.

[MilesSaintboroguh]

That's still very counter intuitive and saying "Oh it won't take long" is a pretty weak excuse (kind of like how people say the current relic "doesn't take long" to justify why it takes a lot to get one up to date). What may be just a short time to you can be longer to someone else. You say "use the party chat", yet you can't be in a group when doing solo content until your first dungeon at LV15, thus you'll still be cut off from talking to others every time you have to do solo instanced content. How much farther are we going to go to make even more restrictions for the sake of being less annoyed by RMT? Have people fill out surveys before registering? Watch a video?

[Luxea]

Snip

I got my relic in like...3 days of casual farm. It really didn't take long. Got i210? You've basically got the 230 as well, just do the buffer farm. Besides, I've not met a lot of talkative newbies who's a legit newbie. Most of them hardly respond even if you /tell them and I used to go around /tell-ing low levels when I used to recruit for my FC.

As for restrictions - I need to ask you if you care more about attracting new players (esp the ones who need more than a few days to a week to hit lvl 21) or retaining your old ones. I genuinely feel for the people who are getting bombarded by RMT. Luckily, my server's kinda crowded so I don't get much of it.

It's been said before. Whitelist. Only allow /tells from friends/LS members/FC members. If some random person wants to know where I got my wicked awesome sword or where I got my pants for glamour, they can use /say. If someone needs help clearing content, they have the PF for that, they really don't need to /tell random people for help.

I personally think this is a good idea. Or, just allow X /tells to people not on friend/LS/FC. X= 1 (or some other low number) per minute or less regardless if they're sent to the same person or not.

[Lucke]

It's been said before. Whitelist. Only allow /tells from friends/LS members/FC members. If some random person wants to know where I got my wicked awesome sword or where I got my pants for glamour, they can use /say. If someone needs help clearing content, they have the PF for that, they really don't need to /tell random people for help.

[EveK]

Delete oldest blacklist entries. The oldest entries (at the top of the list) have likely been banned long ago. Then you can blacklist the characters that are actually spamming you presently.

The best way to report these is this web site:
https://support.na.square-enix.com/f...=5382&la=1&p=0