Customer service fail

[EnaChleo]

In Runescape I could just disable the equivalent of /tells from randoms, that'd be nice, though I also have my /tells on a separate channel with a soft bleep, will just check it from time to time if I hear it go off, it results in me maybe missing some messages though, but at least it's not in my face XD

If you pay too much attention to the worst of the worst, it will drive you insane, just try to not obsess over it, I get it, it's unavoidable at times, but we've all dealt with it this long, I play the game because I enjoy it, for friends, if the most I have to do is move my /tells to another tab and maybe blacklist a little, it's not too far out of my way (But I understand these aren't the best solutions compared to the other suggestions) also chatting in other networks/skype, what have you

[raelgun]

The biggest issues with RMT is buyers of gil, SE need to find a way to change the buyers spending in order to curb all forms of RMT, the RMT sellers are still running things like a business, whats the most basics of a business, you sell to a buying market, how do business close down, when no one in that area buys their products, this could be due to poor products or competition. I honestly think the RMT situation is too large for SE to try ban players, they will have to imo compete with them and they can do this better by allowing most if not all items on the cash shop to be traded to another player for gil.

Also if people don't realise, as long as theirs buyers, and more people try to block specific forms of tells, RMT sellers will find more ways to advertise to you, /tells so far is the most unintrusive method, there have been cases where RMT sellers would add you as a friend, I would not like it if they started to make the bots come to players and start bugging you directly.

The best method right now is to eliminate their business by SE competing with them, they have a cash shop, they might as well use it, though buying gil is never great, I rather buyers gave SE real money then RMT sellers, it will reduce or stop RMT selling, and SE get more money to get more staff, they bloody need it for this game.

[Luxea]

One possible solution to RMT would be to make it so you can't use anything besides /say (and Novice Network) until level 21. Why? This forces the RMT advertisers to use a paid account. This means, with each account ban, they WILL lose money. This will unfortunately give them incentive to just steal an existent account, which means increased hacking incidents/sabotaged accounts. Further security precautions would be necessary for the user upon login to keep their accounts secure. There does currently exist security measures that take way too long to bruteforce and have a mathematical 1-way encryption, tho obviously account-sharing compromises that too.

As for making the gil buyers disappear, I think that may be way harder. Gil buyers are often discrete about it, and while you can try to put filters that put users who may have bought gil on high alert, it's a far more scattered problem.

Alternatively, (or additionally) do what WoW is doing - allow players to buy gametime for resale for gil on the marketboard. They do not choose the price, the system automatically chooses for them. Gil buyers now can "buy" gil legitimately without the risk of getting banned.

[MilesSaintboroguh]

snip

This also means legit new players can't use the say channel either and considering that a free trial player can't send tells either, you effectively made new players unable to communicate with their friends. The devs can only implement so many restrictions and whatnot until it starts to burden actual players and may even turn them away from the game.

[Luxea]

This also means legit new players can't use the say channel either and considering that a free trial player can't send tells either, you effectively made new players unable to communicate with their friends. The devs can only implement so many restrictions and whatnot until it starts to burden actual players and may even turn them away from the game.

It doesn't take all that long to lvl to 21 you know, just let them still use party chat or something, and limit party invite spam for people not on your friendlist. I mean, no reason you gotta spam party invites to 50 different people in 5 minutes, or even 10 minutes.

[MilesSaintboroguh]

That's still very counter intuitive and saying "Oh it won't take long" is a pretty weak excuse (kind of like how people say the current relic "doesn't take long" to justify why it takes a lot to get one up to date). What may be just a short time to you can be longer to someone else. You say "use the party chat", yet you can't be in a group when doing solo content until your first dungeon at LV15, thus you'll still be cut off from talking to others every time you have to do solo instanced content. How much farther are we going to go to make even more restrictions for the sake of being less annoyed by RMT? Have people fill out surveys before registering? Watch a video?

[Lucke]

It's been said before. Whitelist. Only allow /tells from friends/LS members/FC members. If some random person wants to know where I got my wicked awesome sword or where I got my pants for glamour, they can use /say. If someone needs help clearing content, they have the PF for that, they really don't need to /tell random people for help.

[Luxea]

Snip

I got my relic in like...3 days of casual farm. It really didn't take long. Got i210? You've basically got the 230 as well, just do the buffer farm. Besides, I've not met a lot of talkative newbies who's a legit newbie. Most of them hardly respond even if you /tell them and I used to go around /tell-ing low levels when I used to recruit for my FC.

As for restrictions - I need to ask you if you care more about attracting new players (esp the ones who need more than a few days to a week to hit lvl 21) or retaining your old ones. I genuinely feel for the people who are getting bombarded by RMT. Luckily, my server's kinda crowded so I don't get much of it.

It's been said before. Whitelist. Only allow /tells from friends/LS members/FC members. If some random person wants to know where I got my wicked awesome sword or where I got my pants for glamour, they can use /say. If someone needs help clearing content, they have the PF for that, they really don't need to /tell random people for help.

I personally think this is a good idea. Or, just allow X /tells to people not on friend/LS/FC. X= 1 (or some other low number) per minute or less regardless if they're sent to the same person or not.

[EveK]

Delete oldest blacklist entries. The oldest entries (at the top of the list) have likely been banned long ago. Then you can blacklist the characters that are actually spamming you presently.

The best way to report these is this web site:
https://support.na.square-enix.com/f...=5382&la=1&p=0

[Ashkendor]

One possible solution to RMT would be to make it so you can't use anything besides /say (and Novice Network) until level 21. Why? This forces the RMT advertisers to use a paid account.

Free trial accounts can't even send tells, so this would be utterly pointless.

Worse than pointless actually, as it would impede actual newbies.

This means, with each account ban, they WILL lose money.

Considering you can get copies of ARR for $5 or so and those come with 30 days of game time, they aren't losing much.