Missing Achievement Award for Leader of the Band I

[Avlon]

Time: 3/25?
Frequency: Single occurrence
World name: Midgardsormr
Character name: Avlon Peppderdine
Retainer name: N/A
NPC name: N/A
Monster name: N/A
Class/Level: WHM 60
Party or solo: Party
In-game time: Do not recall
Area and coordinates: In a duty (another world)
Housing: N/A
Steps:
1. I earned the achievement "Leader of the Band I" while in a duty and did not receive my reward of "Prelude - Discoveries Orchestrion Roll".
2. Submitted in-game bug report, but there seems to be no record of it.
3. I've now had 4 or 5 contacts with in-game support and no one has replaced the missing item. They had me clear out my mailbox, I waited a day (now two), and nothing has shown up.

Connection Specs
- Type of internet connection/provider: Comcast
- Modem maker/model number: Motorola

PC Specs
-=-=-=-=- System Information -=-=-=-=-
N/A
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Laptop Model Name: N/A
Laptop Model Number: N/A

Gamepad Manufacturer: Microsoft
Gamepad Model Name: Xbox 360 Controller
Gamepad Part Number: N/A

Browser Information
- Name and version of the browser currently in-use: Microsoft Edge
- Internet Explorer Version: N/A

[Genaxx]

Go see Jonathas, Master of Rolls npc near apkallu falls in Gridania.

[Mholito]

As the game explain in the active help window that appears after you earn your first achievement, item rewards are claimed from Jonathas in Gridania.

[Avlon]

Wow, that was it. Thanks folks. It's hard to believe I had 4-5 in-game interactions with support and all they had to do was tell me this. They even had me delete all my in-game mail, etc. I had six items waiting for me at Jonathas. This should be in one of the in-game FAQs.

Thanks again community!