Did not get Bennu mount :(

[Dualblade]

Just to make sure, were you logged in the game when you bought it? I believe usually you want to be logged off for these sort of things and you get it when you log back in after.

[ThusFarJay]

Had the same issue. I'm guessing because it's account wide the reward request didn't ping it. I even tried logging out to no avail, but after closing the application out and restarting the launcher. It showed up.

[VeryLaZ]

Is that possible to do on PS4

[ThusFarJay]

Yes. Just hit the PS button on the controller and close the XIV app.

[VeryLaZ]

Thanks guys! Live SE chat said to submit a request to GM. AFter typing it in and sending...I got it lol

[Nandalowell]

Bought mine before work; logged in after work and it wasn't there. Logged out and checked the forums for people with same issue; logged in and there it was, haha

[Yukiko]

Bought mine before work; logged in after work and it wasn't there. Logged out and checked the forums for people with same issue; logged in and there it was, haha

First time that happened with a mogstation item...
Normally you just need to login after getting it, or if you were online relogging...
This time you had to login and "update" your activity status with doing a dungeon!
Teleporting alone will not solve this, but the serverchange with an instance solved the delivery delay.
Maybe its enough to warp in and out of stonedummy training...

[MilesSaintboroguh]

It's hot off the presses, so it seems everyone just has to wait a bit.

[Sakuraluna]

This happened to me as well. I was about to start worrying, but it did finally come so I think maybe the server was just overloaded for a bit. There are a lot of people getting them right now.