Did not get Bennu mount :(

[Fuma]

Of course right after I type that I receive the mount, lol...

[ThusFarJay]

Had the same issue. I'm guessing because it's account wide the reward request didn't ping it. I even tried logging out to no avail, but after closing the application out and restarting the launcher. It showed up.

[VeryLaZ]

Is that possible to do on PS4

[ThusFarJay]

Yes. Just hit the PS button on the controller and close the XIV app.

[VeryLaZ]

Thanks guys! Live SE chat said to submit a request to GM. AFter typing it in and sending...I got it lol

[Nandalowell]

Bought mine before work; logged in after work and it wasn't there. Logged out and checked the forums for people with same issue; logged in and there it was, haha

[MilesSaintboroguh]

It's hot off the presses, so it seems everyone just has to wait a bit.

[Sakuraluna]

This happened to me as well. I was about to start worrying, but it did finally come so I think maybe the server was just overloaded for a bit. There are a lot of people getting them right now.

[Boss_Koivula]

Is everyone here blind? There is that "Request item delivery" button at the top right corner once you open the mailbox.

[Theodric]

Exit the game completely and then log back in again. That should hopefully solve it.