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  1. #1
    Player
    Everglaves's Avatar
    Join Date
    Jun 2015
    Posts
    10
    Character
    Ever Glaves
    World
    Phoenix
    Main Class
    Dragoon Lv 60

    Cant log in? Unable to complete version check error?

    I've been trying to log in for about an hour now and every time I hit log in I end up on a black screen with the following message.

    Unable to complete version check.
    [20458][24530][20457][410]

    I'm on PlayStation 4. I've tried turning the system off as well as leaving it alone for a while but the issue is persisting?
    (1)

  2. #2
    Player
    Everglaves's Avatar
    Join Date
    Jun 2015
    Posts
    10
    Character
    Ever Glaves
    World
    Phoenix
    Main Class
    Dragoon Lv 60
    Still can't log in anyone got any ideas?
    (0)

  3. #3
    Player
    TempeXIII's Avatar
    Join Date
    Sep 2015
    Posts
    4
    Character
    Temperance Brennan
    World
    Malboro
    Main Class
    Dark Knight Lv 70
    I'm getting the same thing. Can't find anything online bout anyone else having the same issues so far. What's the current launder version cuz mine says 2016.03.16 but when I keep trying to have it check for an update it doesn't find anything new
    (0)

  4. #4
    Player
    PondHollow's Avatar
    Join Date
    Mar 2016
    Posts
    313
    Character
    Pond Hollow
    World
    Ultros
    Main Class
    Warrior Lv 90
    My experience with the PC version of this problem is that regardless of what is flagged, they're often caused by mismatched version information files from a failed update attempt, typically in the /ex1 folder, and the solution that has worked for me several times (ie, without fail) is to reinstall, or equivalently, keep a backup of the program files folder and docs files, and replacing them, or just replacing the /ex1 folder. Then you let it update again, and it will restart the latest update from scratch. Sadly, I don't know how you would pull off the equivalent solution on the PlayStation.
    (0)

  5. #5
    Player
    Sharmie's Avatar
    Join Date
    Mar 2016
    Posts
    4
    Character
    Sharm Trevelyan
    World
    Louisoix
    Main Class
    Scholar Lv 70
    For PC users: Running as administrator rectified this error for me when I used to have it.
    Right click the FFXIV icon on your desktop/menu and select "Run as Administrator".
    (0)

  6. #6
    Player
    Everglaves's Avatar
    Join Date
    Jun 2015
    Posts
    10
    Character
    Ever Glaves
    World
    Phoenix
    Main Class
    Dragoon Lv 60
    For anyone still struggling with this issue. What I did to fix it was disconnect the Internet from my PlayStation and then connect it to my smartphones personal Internet hotspot.

    When I tried the launcher again it picked up the patch as per normal. A few other people on another thread on this topic said this method worked for them too.
    (0)