Lose Video but i still have sound

[Seezur_Undies]

I am not sure if this has been answered in the forums, but i cant seem to find it. I log in and launch fine, but after a bit (usually 90 minutes or so) i completely lose picuture but i still have sound. Specs below:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Malef\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro Insider Preview 64-bit (6.2, Build 9200) (11082.rs1_release.151210-2021)
SYSTEM_CPU Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 04/18/12 15:05:08 Ver: 04.06.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 12251.137MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 14107.137MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 899.219GB SYSTEM_FREEDISC_SPACE 572.548GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 919.850GB SYSTEM_FREEDISC_SPACE 877.512GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 43.945GB SYSTEM_FREEDISC_SPACE 40.891GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon R9 200 / HD 7900 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x6798)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 3054.172 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1041.766 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 8.17.0010.1429
SYSTEM_GRAPHICS_DRIVER_DATE 11/29/2015 00:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS AMD Radeon R9 200 / HD 7900 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x6798)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 3054.172 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1041.766 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 8.17.0010.1429
SYSTEM_GRAPHICS_DRIVER_DATE 11/29/2015 00:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {7D26CDB9-E57A-41BE-8471-33FC71943DCB}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7572
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/29/2015 00:00:00
SYSTEM_SOUND 1 - LG TV (2- AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {C840D9E9-8D13-48C2-BCA4-6DAD9BF8CC58}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.0000.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/9/2015 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D65611E0-6E1D-11E5-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D6814090-6E1D-11E5-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D691BB50-6E1D-11E5-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D6A48000-6E1D-11E5-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7A8836C0-6F8C-11E5-8003444553540000}
SYSTEM_INPUT_NAME USB2.0-CRW
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D6694BC0-6E1D-11E5-8002444553540000}
SYSTEM_INPUT_NAME Razer Naga
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D6B3C240-6E1D-11E5-8007444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D6BC4DC0-6E1D-11E5-8008444553540000}
SYSTEM_INPUT_NAME Razer Naga
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D6BC74D0-6E1D-11E5-8009444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
FFXIV Crafting Optimizer - Mozilla Firefox
Settings
Windows Shell Experience Host


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Creative Cloud
Adobe Flash Player 21 NPAPI
Google Chrome
Mozilla Firefox 45.0.1 (x86 en-US)
Mozilla Maintenance Service
Windows Live Essentials
Windows Live UX Platform
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Photo Gallery
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Windows Live Photo Common
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727
Adobe Gaming SDK 1.4
Adobe Extension Manager CC
Java 8 Update 73
WinUSB Drivers ext
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
TweakBit PCCleaner
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Adobe Bridge CC (64 Bit)
Movie Maker
Emergency Download Driver
Microsoft ASP.NET MVC 4 Runtime
Windows Live Communications Platform
TweakBit PCSupportBar
Java Auto Updater
Google Update Helper
Adobe ExtendScript Toolkit CC
Windows Live UX Platform Language Pack
Windows Live Installer
Windows Live Essentials
Microsoft Visual C++ 2005 Redistributable
AMD Settings
MSVCRT
MSVCRT110
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
WinUsb CoInstallers
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Lumia UEFI Blue Driver
WinUSB Compatible ID Drivers
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Windows Live PIMT Platform
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
TweakBit Speedtest Optimizer
Windows Device Recovery Tool 3.1.5
Photo Gallery
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Photo Common
Windows Live SOXE
Windows Device Recovery Tool 3.1.5
Windows Live SOXE Definitions
Catalyst Control Center InstallProxy
Movie Maker
D3DX10
Adobe Dreamweaver CC 2015
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\AMD\CNext\CCCSlim\SLSTaskbar.exe 00001C8C
C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe 0000170C
C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CCLibrary\CCLibrary.exe 00001E1C
C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CCLibrary\libs\node.exe 000020BC
C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CCXProcess\CCXProcess.exe 00001E94
C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CCXProcess\libs\node.exe 00001220
C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\CoreSync.exe 00001E8C
C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Desktop Service.exe 00001D20
C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HEX\Adobe CEF Helper.exe 00001CF4
C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\IPC\AdobeIPCBroker.exe 000016C0
C:\Program Files (x86)\Microsoft Office\root\Office16\ONENOTEM.EXE 0000155C
C:\Program Files (x86)\Mozilla Firefox\firefox.exe 000020B8
C:\Program Files\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000568
C:\Program Files\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 000023B0
C:\Program Files\WindowsApps\Microsoft.Messaging_2.13.20000.0_x86__8wekyb3d8bbwe\SkypeHost.exe 00002060

[Dubah]

Sounds like you got a video card problem. I would pull the card out completely and reseat it to make sure everything attaches correctly, same with all the cables to it, remove them completely and reattach them.

[Seezur_Undies]

*turns words into confetti and tosses them in the air*.

Thank you for responding. I thought that may be the issue to we pulled and blew that and the heatsync out as best we could so far no repeats. Sucks being a gamer in a desert climate xD

ty again

[Lexia]

I had this problem could also be a failing power supply, the video feed would cut out but the PC seem to still be running could hear sound and stuff. I replaced by power supply (I had a ideal it was on it way anyways) and it has not happened again since.

[Dubah]

please tell me you got rid of the old heat sync and put new stuff on.