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  1. #1
    Player
    Triston's Avatar
    Join Date
    Jul 2014
    Posts
    79
    Character
    Triston Shastrid
    World
    Ultros
    Main Class
    Arcanist Lv 60

    Error 1012 persists after reinstall

    After installing patch 3.22, I successfully played the game for one day. The next day, attempting to log in gives me the error 1012 when attempting to connect to the data center. I have attempted the following to resolve the issue:
    * Restarting my computer
    * Restarting my modem
    * Restarting my router
    * Uninstalling and reinstalling FFXIV
    * Forwarding ports
    * Temporarily disabling antivirus and firewall
    I contacted Live Assistance technical support, and they suggested my ISP may have packet loss issues. I contacted my ISP (Cox) who reported no exceptional packet loss or ping issues. I successfully ran traceroutes to the Lobby server (199.91.189.74) which indicated no packet loss or ping problems at any hops.
    I ran a 1300-packet pingtest, excerpt below:

    Reply from 199.91.189.74: bytes=32 time=44ms TTL=52
    Reply from 199.91.189.74: bytes=32 time=44ms TTL=52
    Reply from 199.91.189.74: bytes=32 time=49ms TTL=52
    Reply from 199.91.189.74: bytes=32 time=45ms TTL=52
    Reply from 199.91.189.74: bytes=32 time=45ms TTL=52
    Reply from 199.91.189.74: bytes=32 time=45ms TTL=52
    Reply from 199.91.189.74: bytes=32 time=47ms TTL=52
    Reply from 199.91.189.74: bytes=32 time=46ms TTL=52
    Reply from 199.91.189.74: bytes=32 time=49ms TTL=52

    Ping statistics for 199.91.189.74:
    Packets: Sent = 1312, Received = 1312, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 44ms, Maximum = 67ms, Average = 45ms


    No packet loss at all, excellent ping.



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\\Documents
    FINAL FANTASY XIV - A Realm Reborn D:\Program Files (x86)\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer 124.41.94.210:3128
    ProxyOverride 127.0.0.1:9421;<local>


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.160211-0600)
    SYSTEM_CPU Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz (8 CPUs), ~2.0GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS BIOS Date: 04/27/11 14:06:47 Ver: 04.06.03
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 8169.180MB
    SYSTEM_VIRTUAL_MEMORY 2047.875MB
    SYSTEM_PAGE_FILE 16336.566MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 440.760GB SYSTEM_FREEDISC_SPACE 41.749GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.009GB SYSTEM_FREEDISC_SPACE 1207.396GB
    SYSTEM_STORAGE Q:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.009GB SYSTEM_FREEDISC_SPACE 1207.396GB
    SYSTEM_DIRECTX_VERSION DirectX 11
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 560M
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 560M
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 2000.438 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 2047.887 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1600 x 900 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    SYSTEM_GRAPHICS_DRIVER_VERSION 10.18.0013.5330
    SYSTEM_GRAPHICS_DRIVER_DATE 6/17/2015 5:10:27 AM
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {B205FAC2-A952-4727-9BB4-08E34B9B0E3A}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6564
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 2/6/2012 6:41:14 PM
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0

    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\ASUS\ATK Package\ATKOSD2\ATKOSD2.exe 000007F4
    C:\Program Files (x86)\ASUS\Wireless Console 3\wcourier.exe 0000101C
    C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe 00000FB4
    C:\Program Files (x86)\Panda Security\Panda Security Protection\PSUAMain.exe 0000106C
    C:\Program Files (x86)\Skype\Phone\Skype.exe 00000BAC
    C:\Program Files (x86)\Spybot - Search & Destroy 2\SDTray.exe 0000103C
    D:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 000015AC


    I am completely tapped out of ideas; how do I resolve this?
    (0)
    Last edited by Triston; 03-19-2016 at 06:47 AM. Reason: system information

  2. #2
    Player
    Triston's Avatar
    Join Date
    Jul 2014
    Posts
    79
    Character
    Triston Shastrid
    World
    Ultros
    Main Class
    Arcanist Lv 60
    Speaking with Live Assistance tech support again, the problem seems to be that Square Enix's servers, on attempting to ping my public IP, fail a connection test at my ISP's server. Speaking to my ISP, they report no issues with the relevant servers, and are able to ping my IP successfully.
    I don't know enough about networking to determine why Square Enix specifically is unable to connect to me, even though I can successfully connect to them.
    (0)