GM's why is it so convoluted trying to help you out

[Rowyne]

It would really help if you could right-click to start a report which automatically populated the name, date and other detail fields to help with reporting entire swarms of the RMTs without fumbling around with a terrible interface which usually makes me give up halfway through (I'm on PS4). And even if I bother, the alert that my ticket has a response continues to pop up for an hour after I close it and drives me crazy. The entire report system seems overly difficult to use for anything but the most severe of problems, and as annoying as RMTs are they're S-E's problem rather than mine so I rarely put the effort in.

This is something that's bothered me since launch. Why don't we have the option to right-click report? Or the option to report when we blacklist someone? The interface right now is extremely clunky and troublesome. I stopped bothering to report people long ago. If it were easier, I wouldn't turn a blind eye as often.

[odie]

I think I'm just going to start bumping this until the devs do something about the reporting procedures. As it is, most people get tired of having to go into the support menus to get to the form and then to fill it out every time for either RMT or bots in the field or blasting the chat with their nonsense. I'm all for new glamours and dungeons but I feel like after playing over 2 years and still not seeing any changes to reporting to make it more efficient, that we have every reason to be frustrated about this.

[Mael-bess]

As a newish player coming from other MMO's (that have this, right click-report, function) i don't understand why this isn't implemented here, most of the times when i see a bot, while i'm trying to understand if it's really a bot and then start the report progress, he's gone and i've forgotten his name already and was unable to take proof (screenshots ect), it takes too long and it's not easy to use. So far this, the report function and the whole bot problem, is my only issue with the game

[Mjollnir]

What if it's not RMT, but bots run by S-E themselves because they ran calculations on the MB and personal/FC gil levels and realised that the economy would collapse unless they did something about it. This way they can increase/decrease the gil in play without having to adjust the game's code.

/darksteelfoilhat

[Canadane]

I take a screenshot or start recording video (thanks, shadowplay!) to capture all the names I can.
Though I suspect only one is going to be needed as a GM can probably find their cohorts with little difficulty.

[odie]

I take a screenshot or start recording video (thanks, shadowplay!) to capture all the names I can.
Though I suspect only one is going to be needed as a GM can probably find their cohorts with little difficulty.

We shouldn't have to be taking screenshots to reference later when filing the report....it really should be as simple as right-click and report with all the information generated already.

[swiss_Momo]

What if it's not RMT, but bots run by S-E themselves because they ran calculations on the MB and personal/FC gil levels and realised that the economy would collapse unless they did something about it. This way they can increase/decrease the gil in play without having to adjust the game's code.

/darksteelfoilhat

Nonono, you just don't UNDERSTAND!
those bots tend to wear the old BLM AF gear, which is a relict from where: Mhach
the current full raid series starting with VA is about what: Mhach

Wake up sheeple, this is clearly a ploy by Mhach to rise from the grave and back to power again!
/unequip darksteel foil hat

Ahem
I agree that the current report system is way too clunky, and I don't see any good reason why they can't just copy one of the other already existing and more efficient systems

[odie]

those bots tend to wear the old BLM AF gear

I noticed the ones in Balmung are training as PUGs now. I found that interesting.

[Noshpan]

I've always stated how I wished that reporting RMT spammers and bots much easier: right click> Report> temp mute (instead of going straight to the blacklist). It's just so time consuming to actually report them that I've long since given up.

And because companies like SE and Blizzard like to ban a bunch of them in one go, rather than instantly, people always accuse them of being in cahoots with these (usually) China-based companies.

[Mykll]

Yep right click, report RMT/bot, confirmation window, click OK. That removes the "chat spinning by too fast reported wrong person".

I've said this before. We do need a simple right click (left click, whatever in chat, and right-click on person) to report. A standard set of data gets sent to SE that we cannot change.

The game knows where we are, what date, what time. The game knows where the RMT/bot is (zone at least). Both auto-included in the report.

If we report from the chat window, what they said in chat is automatically sent. If we report directly off a person (bot doing whatever, but never says anything) either we need a separate BOT selection, or a small box to fill out ONLY what they were doing (fighting/gathering underground, porting, etc.).

When we report the above RMT/Bots, both the character and the entire associated account gets added to blacklist, with a note pertaining to why. I want to know why I added someone to my blacklist if I ever wanted to clean it up. Friend Groups have been helpful, perhaps the same for Blacklist Groups.

Once SE bans an account permanently, even if each character is not deleted, then all characters from all banned accounts are auto-removed from all blacklists. Same goes for deleted characters; they get auto-removed. Why we see <deleted> and blacklisted names from perma banned accounts I have no idea.

We get a more efficient reporting tool, SE receives more standard data from us (instead of us being able to write whatever we want) and it should make their jobs easier in tracking these down.