Hell I even prepared for a no on the exchange. but i got a yes. Maybe if I had been able to interact with a GM this whole thing would have been a better experience even if the answer is no.Yes sometimes the answer is no in life. But even in real life you can get a refund and or exchange for "store credit" (which is what i was hoping) a hell of a lot easier than here.And in a game there is no loss of money on such a transaction