Game Freeze clicking on NPC Maddeleine (Gridania 7-3)

[Sakuya]

Platform: Windows 7
ISP: Optimum
Type of Internet Connection: Cable
Internet Connection Speed: don't know
Date & Time: 10/21/2011 11:50PM EST
Frequency: Everytime i click on the npc
Character Name: Sakuya Kongouji
Race: Hyur
World: Mysidia
Class/Skill Rank: CNJ/28
Area and Coordinates: Gridania 7,3, Atelier Fen-Yll
Party or Solo: solo
NPC Name: Maddeleine
Monster Name: n/a
In-Game Time: n/a
Steps:
1. Went to click on Maddeleine because there is quest icon over her head
2. After clicking, the game freezes and unable to exit/escape out of being locked on the NPC.
3. Chat windows still work but unable to exit/escape or even open menu
4. only way to exit/escape is to force shutdown on the game (clicking the X button in top right corner of the windowed game)

[Baccanale]

Greetings, Sakuya!
Thank you for posting your concerns about your game freezing when interacting with Maddeleine. I have made sure to submit your information to the development team, and they will make sure to thoroughly investigate this matter, based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on your thread, but I do recommend checking here or here for any details regarding the development team's investigation. I also suggest contacting the SQUARE ENIX Support Center, just in case they may be able to help you find a solution to your freezing problem. Thanks again for your report!