Thread: Voice acting not working in main scenario 3.1/3.2- second attempt at reporting

Any main scenario cut-scene involving voice acting after patch 3.1 is distorted. The voices are very feint and all have a very metallic sound to them. You have to strain to hear them and can be construed as ambient noise. If there is music playing during the cut-scene you can't hear the voices at all. This includes the narrative cut-scenes(i.e. Ser Aymeric getting ambushed in the street of Foundation). The voice acting in combat however is still working properly. This issue has been going since 3.1 patch and I submitted a few bug reports then as well. This time I spoke with somebody at support in a live chat and they advised that I leave a post on the forum.


Time: No Specific time, during cut-scenes involving voice acting
Frequency:Always
World name: Exodus
Character name: Heilen Und'zerstoren and Stale Meatloaf
Retainer name:none
NPC name: All NPC's involved in voice acting
Monster name: none
Class/Level: Astrologian lv60, Paladin lv60
Party or solo: solo
In-game time: No specific time, during all cut-scenes involving voice acting
Area and coordinates: Where ever there was a cut-scene with voice acting
Housing: none
Steps:
1. Watched same cut scenes through "the unending journey" at the inn, with no change
2. restarted game with no change
3. restarted computer with no change
4. Tried multiple sound configurations with no change


Connection Specs
- Type of internet connection/provider: 100 mb/s Brighthouse
- Modem maker/model number: Motorola SBG6580A0

PC Specs
-=-=-=-=- System Information -=-=-=-=-

SYSTEM_OS Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.160121-1718)
SYSTEM_CPU AMD FX(tm)-8150 Eight-Core Processor (8 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 01/16/13 14:26:04 Ver: 04.06.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8093.574MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 16185.355MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.413GB SYSTEM_FREEDISC_SPACE 766.902GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 650 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 650 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 971.688 MB
SYSTEM_GRAPHICS_SHARED_VRAM 3072.309 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 10.18.0013.5900
SYSTEM_GRAPHICS_DRIVER_DATE 11/15/2015 10:35:52 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {00604A7C-53AA-4E55-9A64-2CED779FC4E9}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6699
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/7/2012 5:51:52 AM
SYSTEM_SOUND X270W-1080P-4 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {58E1503B-B52E-4F37-8374-DFD1FCB1A11E}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0034.0004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/15/2015 10:35:52 PM
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {6DCBA6A5-9F8D-4B92-B844-9947F9374B83}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6699
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/7/2012 5:51:52 AM
SYSTEM_SOUND Realtek Digital Output(Optical) (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {9210AA78-2FE6-44A9-9F0A-696AE65387B8}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6699
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/7/2012 5:51:52 AM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8B6A96A0-6C1C-11E4-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8B74CFD0-6C1C-11E4-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8B751DF0-6C1C-11E4-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8B759320-6C1C-11E4-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8B75E140-6C1C-11E4-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8B765670-6C1C-11E4-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FINAL FANTASY XIV
FFXIVLauncher
Voice acting not working in main scenario 3.1/3.2- second attempt at reporting - Internet Explorer


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Flash Player 15 ActiveX
AVG Web TuneUp
Battle.net
Google Chrome
Malwarebytes Anti-Malware version 2.0.3.1025
Mozilla Firefox 35.0 (x86 en-US)
Mozilla Maintenance Service
NVIDIA Stereoscopic 3D Driver
Silicon Laboratories CP210x USB to UART Bridge (Driver Removal)
The Elder Scrolls Online
World of Warcraft
Status
Scan
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
C4200
TrayApp
Java 8 Update 60
FINAL FANTASY XIV - A Realm Reborn
BufferChm
DeviceDiscovery
Copy
WebReg
Java Auto Updater
UnloadSupport
PS_AIO_Software_min
Google Update Helper
Mumble 1.2.10
HPPhotoSmartDiscLabelContent1
Toolbox
Brother MFL-Pro Suite MFC-J475DW
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005
MSXML 4.0 SP2 (KB954430)
Realtek Ethernet Controller Driver
Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
Security Update for Microsoft .NET Framework 4 Extended (KB2736428)
Security Update for Microsoft .NET Framework 4 Extended (KB2742595)
Update for Microsoft .NET Framework 4 Extended (KB2836939v3)
Security Update for Microsoft .NET Framework 4 Extended (KB2858302v2)
Security Update for Microsoft .NET Framework 4 Extended (KB2894842v2)
Security Update for Microsoft .NET Framework 4 Extended (KB2901110v2)
Security Update for Microsoft .NET Framework 4 Extended (KB3037578)
Security Update for Microsoft .NET Framework 4 Extended (KB3098778)
Microsoft PowerPoint Viewer
Visual Studio 2012 x86 Redistributables
Google Update Helper
Adobe Refresh Manager
Adobe Reader XI (11.0.14)
Dexcom Studio 12.0.4.6
Destinations
HPPhotoGadget
HPPhotosmartEssential
D-Link DWA-140
AIO_Scan
SmartWebPrinting
Asmedia ASM104x USB 3.0 Host Controller Driver
c4200_Help
Realtek High Definition Audio Driver
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2858302v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2894842v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2901110v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2931365)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2972106)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2972215)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2978125)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2979575v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB3023221)
Security Update for Microsoft .NET Framework 4 Client Profile (KB3032662)
Security Update for Microsoft .NET Framework 4 Client Profile (KB3037578)
Security Update for Microsoft .NET Framework 4 Client Profile (KB3074547)
Security Update for Microsoft .NET Framework 4 Client Profile (KB3097994)
Security Update for Microsoft .NET Framework 4 Client Profile (KB3098778)
MSXML 4.0 SP2 (KB973688)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\AVG Web TuneUp\vprot.exe 00004EE4
C:\Program Files (x86)\AVG\AVG2015\avgui.exe 000013A4
C:\Program Files (x86)\Brother\Brother Help\BrotherHelp.exe 00000808
C:\Program Files (x86)\Common Files\AVG Secure Search\ScriptHelperInstaller\40.2.6\ScriptHelper.exe 00001730
C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 00005BDC
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 000010A4
C:\Program Files (x86)\ControlCenter4\BrCcUxSys.exe 0000133C
C:\Program Files (x86)\ControlCenter4\BrCtrlCntr.exe 00000F28
C:\Program Files (x86)\D-Link\DWA-140 revB\AirNCFG.exe 00001098
C:\Program Files (x86)\Hp\Digital Imaging\bin\hpqtra08.exe 0000135C
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE 00005B58
C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe 0000130C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00008630
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 00008AA4
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe 000076D8
C:\Windows\SysWOW64\ctfmon.exe 0000173C

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Browser Information
- Internet Explorer 11