XIV has a perfectly fine stability without the need of cash shop pay to win items. His points for "needing" such "heroes" is centered around not wanting to deal with bad players in Duty Finder. Not marketing.

This game doesn't need a heavy cash shop and MAJORITY of the players on the forums are against it anyways. Subscriptions do just fine on top of the cheap (but in no way helps the player to win) items in the Mogstation.

There is no need to white knight when people are simply speaking their opinions on his idea. He posted now players are giving feedback.